Atlassian Solutions Engineer

Role Description

As an Atlassian Solutions Engineer, you’ll play a critical role in shaping how clients envision and adopt better ways of working across IT, software development, and the business.

You’ll operate at the intersection of sales and delivery—partnering with Account Executives and consulting teams to design solutions that span enterprise strategy, service management, and enterprise work management. This role requires both technical depth and strong business acumen: you should be comfortable whiteboarding system architecture with IT leaders while also guiding executives through operating model transformation.

Key Responsibilities

• Partner with Sales to qualify opportunities, understand customer challenges, and shape solution strategies aligned to business outcomes.
• Lead discovery sessions focused on workflows, operating models, and tooling across IT, engineering, and business teams.
• Design and deliver tailored demonstrations and solution narratives across Atlassian platforms (Jira, Confluence, Jira Service Management, etc.).
• Translate customer needs into scalable solution architectures spanning Agile delivery, ITSM, and enterprise work management.
• Articulate the value of modern ways of working: connecting portfolio management, DevOps, and service management into a cohesive story.
• Provide technical validation and guidance throughout the sales cycle, ensuring solutions are feasible, scalable, and aligned to best practices.
• Collaborate closely with delivery teams to ensure continuity from presales to implementation.
• Contribute to RFP/RFI responses with clear, structured solution approaches and supporting technical detail.
• Stay current on Atlassian capabilities, marketplace ecosystem, and evolving trends in work management and service delivery.

Qualifications

• Demonstrated experience in presales, solutions engineering, or consulting within SaaS or enterprise software.
• Strong experience with Atlassian products (Jira, Confluence, Jira Service Management) and their application across IT, software, and business teams.
• Working knowledge of Agile, ITSM, and/or DevOps practices and how they translate into tooling and workflows.
• Experience designing and presenting solutions that connect technical capabilities to measurable business outcomes.
• Strong communication and presentation skills, with the ability to engage both technical stakeholders and executive audiences.
• Ability to structure ambiguous problems into clear solution approaches.
• Comfort managing multiple opportunities and priorities in a fast-paced environment.

Nice to Have

• Experience working in a consulting, professional services, or client-facing environment, with exposure to delivering solutions across multiple customers or industries.
• Hands-on experience configuring or administering Atlassian Cloud or Data Center environments.
• Understanding of integration patterns, APIs, and the Atlassian Marketplace ecosystem.
• Experience supporting clients in complex or regulated environments, such as:
  • Public Sector or Defense.
  • Manufacturing or Aerospace.
  • Energy and Utilities.
  • Healthcare or Life Sciences.
• Relevant certifications, such as:
  • Atlassian Certified Professional (ACP).
  • ITIL Foundation or equivalent ITSM certifications.
  • Agile certifications (CSM, SAFe, PMI-ACP, etc.).
  • Cloud certifications (AWS, Azure, GCP).

Benefits

• Join Oxalis and be part of a team that’s transforming how regulated industries operate through cutting-edge solutions.
• Leadership means driving innovation and owning your impact.
• Empathy shapes our people-first culture.
• Growth is constant; quality defines everything we deliver; and curiosity fuels our drive to solve complex challenges.

Equal Opportunity Statement

Oxalis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

The posted salary range for this position is $85,000-$115,000.