Customer Service Lead

Location 360 E Thousand Oaks Blvd, Thousand Oaks, CA 91360, USA Job Summary The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and executing store operations during scheduled shifts. The CSL models outstanding customer service and selling skills, allocates staff to keep the sales floor stocked, organizes sales floor and stock areas, and builds trusted partnerships with our painting professionals. In the absence of the Store Manager and Assistant Store Manager, the CSL takes full responsibility for all store operations. Responsibilities Making a connection with customers, asking questions about their project, and giving options and advice on meeting those needs. Ensuring delivery of product meets both Dunn‑Edwards’ and customers’ quality and service expectations. Conducting oneself in a professional manner and always acting as a positive extension of the Dunn‑Edwards brand. Efficiently taking customer orders through various methods (email, phone, in‑person) and processing through point‑of‑sale. Assisting the Store Management team with compliance to company safety and regulatory standards. Utilizing basic computer skills for various functions, including opening and closing store procedures. Cleaning and maintaining all areas of store and equipment as assigned. Assisting with maintaining proper merchandise inventory levels. Communicating clearly, both written and verbal. Stocking and merchandising products according to planogram. Core Competencies Accountability, Attention to Detail, Customer Focus, Decision Making, People Development. Requirements Four years of high school or GED equivalent required. Previous experience in a shift supervisory role is a plus. Must be able to legally drive company vehicle. Must be capable of performing specifically assigned job duties at or below the current classification, including tinting paint. Additional duties as assigned. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Read and write English for safety purposes. Bilingual an advantage. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute percentages and analyze report data and statistics. Ability to operate Point‑of‑Sale computer system and complete cash transactions accurately. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret instructions furnished in written, oral, diagram, or schedule form. Certifications, Licenses, Registrations Valid driver’s license required. Supervisory Responsibilities Though no subordinates report to this position, the CSL often serves as the shift supervisor during opening and closing, directing store associates during these times. Benefits Health insurance, dental insurance, vision insurance. Vacation and holiday pay. Paid sick time. 401(k) program with company match (benefits vary for part‑time employees). Physical Requirements Lifting of items from 5 to 75 pounds; use of electronic equipment, including computers and point‑of‑sale devices; driving a large delivery truck/vehicle; climbing ladders; walking on uneven surfaces; standing for long periods; using a respirator. Schedule Opening shifts may start as early as 5:00 am; closing shifts may end as late as 6:30 pm. Workdays vary by location; some locations are open 7 days per week. Position is full‑time. Equal Opportunity Employer Dunn‑Edwards is an Equal Opportunity Employer, M/F/D/V. #J-18808-Ljbffr