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Solutions Engineer

$80k - $180k

Superblocks

The Role As a Solutions Engineer at Superblocks, you’ll be the technical voice closest to our customers—helping unblock them in real time, shaping how they adopt the platform, and translating their needs directly into product improvements. This isn’t traditional support; you’ll operate at the intersection of engineering, product, and customer success—digging into code, debugging complex workflows, and guiding enterprise teams through high‑stakes integrations. Responsibilities Engage with the Superblocks customer base to resolve technical support requests while continuing to educate our clients on the use of the platform. Provide personalized assistance via live chat and manage our live ticketing system (Zendesk) to facilitate seamless integration and utilization of Superblocks. Partner with Product Management and Engineering leaders to build a tight feedback loop that will provide customer feedback, which will be used to determine the direction of large features. Participate in customer meetings to gain firsthand insight into our users’ needs and preferences. Build comprehensive technical documentation for newly introduced product functionalities, alongside user guides aimed at aiding customers in navigating intricate use‑cases. Must Haves Interested in solving technical problems for customers. Determined, driven, and have a desire for continuous learning. Background as an engineer, whether by Bachelor's degree or coding bootcamp. Technical experience with JavaScript, Python, or TypeScript and familiarity with web technologies (e.g., REST APIs, HTML/CSS). Strong presenter and confident in technical conversation. Passionate and pride yourself on staying up to date with the latest technologies. Excited to work from the New York office 5 days a week. Committed to building a generational AI company, far beyond a 9‑to‑5 job. Compensation The base salary ranges between $80,000–$180,000 USD, plus bonuses, and a generous equity package. Final compensation will be based on experience and skills. #J-18808-Ljbffr

Vacancy posted 3 days ago
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