Guest Services Coordinator

Guest Services CoordinatorAs our Guest Services Coordinator, you will cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests who come to the office with questions and concerns. This position may require flexible scheduling availability.Job Requirements:Greet and establish rapport with guestsField resort comments, suggestions, and complaints to the Resort ManagerCheck guests in and out for their reservationsPerform general administrative duties such as answering phones, typing, copying, faxing, and filingComplete and maintain resort records, reports, and filesPrepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.Ensure office supplies are sufficiently stocked and prepare supply orders as neededAssist with the preparation of marketing materialsJob Qualifications:Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internetExcellent written and verbal communication skillsReadily available and approachable for all guests while providing excellent guest servicePrior administrative experience is preferredResort office or property front desk experience is a plusThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. IHM Outdoors is unable to guarantee a specific number of work hours per week.Training:IHM Outdoors is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join IHM Outdoors from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.Team Member Wellness Program: How We Thank You For All You Bring To The TeamRewarding Benefits Package:Healthcare including Medical, Dental, and Vision InsuranceHSA & FSA plans available!Dependent care FSAIdentity Theft Protection Insurance Commuter benefits including transit & parkingPet InsurancePTO and Payroll Incentives for Annual Wellness ExamsEmployee Assistance ProgramWellness Subscriptions including access to gyms, financial planning, counseling, and legal servicesPaid Sick and Vacation TimeFamily Leave401(k) Retirement plan - IHM Outdoors Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contributionRewarding Hard Work:Incentive based bonus programFree room nights at our properties and employee discounts within your brandDiscounts for friends and family within your brandTeam Member recognition and bonusDiscounted tickets to theme parks, musicals, movies, and more through Tickets at WorkCareer Growth through our in-house training program with a path personalized to your desired goalsReferral bonus program to ANY of our locationsEqual Opportunity EmployerIHM Outdoors uses E-Verify to confirm work authorization in all municipalities where it is required by law.