12671056 - ANALISTA SUPORTE BILINGUE JR
DigAI
En Grupo Stefanini creemos en el poder de la colaboración. Junto con nuestros clientes, creamos soluciones innovadoras que combinan tecnología, inteligencia artificial y creatividad humana para resolver retos de negocio y generar impacto. Como Analista de Service Desk con atención en portugués y español, formarás parte de un entorno global comprometido con la innovación, el respeto, la autonomía y el trabajo en equipo. Responsabilidades Atender llamadas telefónicas en portugués y español y gestionar el buzón de soporte de TI. Registrar incidentes y solicitudes en ServiceNow. Resolver los casos que estén dentro de tus atribuciones, como restablecimientos de contraseñas y otras solicitudes sencillas. Derivar los tickets a los equipos de soporte de TI correspondientes cuando sea necesario. Ofrecer una atención de calidad, orientada a una experiencia positiva para el cliente. Requisitos obligatorios Nivel avanzado de español para mantener conversaciones. Conocimientos de herramientas de ITSM. Experiencia en atención telefónica y orientación al cliente. Buena comunicación oral y escrita, incluido un uso correcto del portugués. Responsabilidad en la gestión de los horarios de trabajo y asistencia. Capacidad para colaborar con el equipo y mantener la madurez ante situaciones de presión y nuevos retos. Diferenciales Experiencia en Service Desk. Conocimientos de ITIL v4. Experiencia con Active Directory. O que esperamos Buscamos a una persona comunicativa, responsable y orientada al cliente, que cuide la calidad de cada interacción y contribuya a una buena colaboración con el equipo. Te integrarás en una empresa que impulsa la innovación y la cooperación para generar un impacto positivo. #J-18808-Ljbffr DigAI
Vacancy posted 4 days ago
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