Service and Warranty Manager

Service & Warranty Manager

Stonewood LLC — Wayzata, MN Full-time | On-site (Wayzata office + client homes in the west metro) Reports to: VP of Operations

Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.

About Stonewood

Stonewood has been building custom homes in the Lake Minnetonka area since 1947. We're a fourth-generation family company with a reputation built on craftsmanship, long-term client relationships, and standing behind our work long after the keys are handed over. The Service & Warranty Manager is the person who makes that last part true.

The Role

When a Stonewood home is complete, it becomes yours. You own the relationship with the homeowner from delivery forward: warranty response, ongoing maintenance, and the small and mid-sized projects our clients bring back to us because they trust the people who built their home.

This is a hands-on, client-facing role that blends field work, project coordination, and problem-solving. You'll spend time in beautiful homes, work with the best trades in the market, and be the reason our clients recommend us to their friends.

What You'll Do

• Take over each completed home at project delivery and serve as the homeowner's primary point of contact for service, warranty, and maintenance
• Respond to warranty requests, diagnose issues, and determine root cause — researching materials, systems, and installation details on finished projects when the answer isn't obvious
• Coordinate and supervise subcontractors on service and warranty work across multiple homes at once, holding them to Stonewood standards for quality, schedule, and cost
• Price and estimate additional work requested by clients — material and labor — and manage those projects from proposal through completion
• Create and maintain service schedules; order materials and set appointments throughout the process
• Document all service activity, progress, and communication in our project management software
• Collaborate with our architects, interior designers, engineers, and production staff when a service issue touches design or construction
• Facilitate milestone and check-in meetings with clients; keep homeowners informed and confident
• Maintain progress reports for each home and client
• Perform light construction work as needed: hardware adjustments, minor repairs, cleaning, site protection
• Manage up: bring constructive feedback on company processes and help us improve how we deliver and service homes

What We're Looking For

• Experience in residential construction, remodeling, home service, or warranty management — custom or luxury home experience is a strong plus
• Working knowledge of home building systems (mechanical, electrical, plumbing, envelope, finishes) and the ability to troubleshoot across them
• Strong organizational skills; comfortable juggling multiple homes, trades, and timelines simultaneously
• Excellent written and verbal communication, with a tactful, mature demeanor and the ability to work with a wide range of personalities — including discerning homeowners
• Ability to analyze problems and make sound decisions quickly
• Comfortable with project management and scheduling software
• Ability to estimate material and labor costs accurately
• Valid driver's license and reliable vehicle (mileage reimbursed)

Compensation & Benefits

• Salary based on experience
• Performance-based annual bonus
• 401(k) with 3% employer match
• Health insurance, 80% employer-paid (employee coverage)
• Three weeks of accrued PTO plus company holidays
• Company computer and cell phone
• Vehicle mileage reimbursed at the federal rate
• Structured onboarding with immediate goal setting, a 6-month check-in, and annual performance review

How to Apply

Submit your resume and a brief note about your experience with residential service or construction. Offer of employment is contingent on completion of a background check. xhyhwjd

Stonewood LLC is an equal opportunity employer.

• Stonewood LLC · 153 Lake Street East, Wayzata, MN 55391 ·