CWR-Customer Service Rep I
TalentBridge
Customer Service Representative (Dispatch Coordinator) We are seeking a Customer Service Representative to support delivery and logistics operations. This role serves as a key point of contact for customers, business partners, and driver teams, ensuring timely issue resolution and a smooth delivery experience. Key Responsibilities: Assist customers and business partners via phone and email Monitor delivery routes and track progress in real time Diagnose, assess, and resolve service issues and complaints Process delivery changes, cancellations, and updates Scan haul-away pods and verify documentation Maintain accurate records and support daily operational needs Required Qualifications: Proficiency with Microsoft Office (Word, Excel, Outlook; Project a plus) Strong customer service and communication skills Ability to multitask in a fast-paced environment Professional, calm approach to problem resolution Preferred Qualifications: High school diploma or equivalent 1+ year of customer service or call-centre experience
Vacancy posted 4 days ago
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