Benefit Programs Manager

This job announcement is a courtesy job post for the Lynchburg County local Social Services agency. It is not a position of the Virginia Department of Social Services or any other Commonwealth of Virginia agency. Local employment opportunities may also be available through the local agency’s city or county website/job board(s).

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Title Description- This is the management level of the occupational group for Benefit Program Specialist. Employees plan, organize and manage the work of all eligibility programs and supervise Benefit Program Supervisors.

General Work Tasks (Illustrative Only) –

• Plans, organizes and manages the work of all eligibility programs; supervises all staff to include Supervisors;
• Reviews and evaluates public assistance program policy and the effects of new programs/revisions on the agency, its staff and resources;
• Determines staffing needs and makes recommendations to the agency director;
• Establishes program goals and objectives;
• Recommends hiring, transfer, promotion, and termination of personnel within the limits of appropriate statutes, rules and regulations and policies, developing performance standards and preparing corrective action plans;
• Prepares and implements internal operating policies and procedures;
• Consults with Supervisors on case problems not resolved;
• Coordinates various program goals and efforts with those of other agency units;
• Arranges for and/or ensures proper and mandated training for all staff;
• Serves as departmental liaison to citizen groups, professional groups and collateral staff in other agencies in the interpretation of eligibility programs;
• Plans and makes presentations and speeches to community, citizen and professional groups;
• Prepares or approves correspondence and oversees recordkeeping system;
• Assists in planning community resources;
• Leads special projects;
• Assists in budget preparation and monitors expenditures;
• Reviews and revises programs to meet public assistance trends;
• Collects and compiles data for long-range planning;
• Prepares ad hoc and regular reports for agency Director;
• Prepares Benefit Programs agenda items and materials for the Local Social Services Board;
• Ensures training and development of staff; and
• May act for the Director of Social Services as designated.

Knowledge, Skills, and Abilities: Knowledge- Comprehensive knowledge of: current social, economic, health and governmental conditions and problems; human behavior and the ability to work effectively with individuals and groups; management principles and methods of administration, including planning, organizing, leading and personnel and fiscal management; public assistance programs, policies and regulations; and the literature in the field of public assistance. Considerable knowledge of automated systems and standard office software to include the state Department of Social Services human services systems.

Skills- Skill in operating a personal computer and the associated office and agency software.

Abilities- Demonstrated ability to: plan, organize and direct the work of others; establish effective working relationships with staff, other agencies and the community; collect and analyze data and use it in short-and long-range planning; coordinate and deploy people, programs and resources; conduct workshops and make public presentations; and communicate effectively both orally and in writing.

Education and Experience- Bachelor’s degree in the human services, management or related field and experience in eligibility work, including in a supervisory/managerial capacity OR any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Responsibilities