Hospitality Manager

Description Our MissionAt goop kitchen, our mission is to build the most trusted and exceptional clean food and hospitality company in the world. Every meal we serve reflects our commitment to quality ingredients, thoughtful preparation, and genuine hospitality. Our VisionWe envision a world where clean eating is just eating — where food that’s good for you is also vibrant, satisfying, and deeply enjoyable. Key Responsibilities Own the Guest Experience Lead service with a hands‑on presence in the lobby/dining room, ensuring every guest feels welcomed and cared for Create a guest experience that reflects our commitment to clean, thoughtfully prepared food and genuine hospitality Anticipate guest needs, respond to feedback with care, and turn service challenges into memorable recovery moments Manage and Develop the Front‑of‑House Team Train and mentor service team members on hospitality standards, service flow, and guest engagement Provide real‑time coaching and thoughtful feedback during service Recognize strong performance and help team members grow in confidence and capability Lead Service & Dining Room Operations Lead service shifts and maintain a strong presence on the floor Ensure clear communication between the front of house and kitchen to support smooth, efficient service Maintain high standards for organization, cleanliness, and presentation throughout the restaurant Support Operational Excellence Ensure service + hospitality philosophy, safety standards, and operational procedures are consistently followed Support scheduling, staffing, and shift coverage to maintain strong service execution Help the team stay organized and focused during high‑volume service periods Build a Culture of Care Help create a workplace where team members feel supported, respected, and proud of the work they do Lead with professionalism, empathy, and accountability Reinforce goop kitchen’s commitment to people‑first leadership and a culture of growth Requirements 1+ years of restaurant leadership experience (Assistant Manager, Supervisor, or Service Leader preferred) Experience in full‑service, fast casual or hospitality‑driven restaurant environments Passion for food, hospitality, and creating exceptional guest experiences Strong leadership, communication, and problem‑solving skills Ability to stay organized and lead effectively in a fast‑paced environment Comfortable working evenings, weekends, and holidays as needed Able to stand for extended periods and lift up to 25 lbs #J-18808-Ljbffr Upper East Side - E 92nd