Sr. Program Manager, Retail Operations | Multiple Openings

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview This role partners with Retail & Field Operations leadership to plan, coordinate, and deliver high-impact programs that support frontline stores, field teams, and customer-facing initiatives. Each position on this team is dedicated to a specialized function—ranging from logistics and field readiness to retail experience, technology support, and promotional operations—but all roles share a common mission: ensuring flawless execution of the programs that drive the T-Mobile customer experience. Success is measured by on-time delivery, cross-functional alignment, field team satisfaction, and continuous process improvement. The work directly enables T-Mobile's retail engine—keeping stores open, supplied, connected, and ready to serve customers every day. Job Responsibilities: Own end-to-end program management for assigned functional area(s), including scope definition, milestone planning, resource coordination, and stakeholder communication. Functional areas may include: Field Insights & Listening Systems / SET Tool administration Store-in-Store Grand Openings and Kiosk Readiness Disaster & Closure Response coordination Experience Store Remodels and Experience Promise Recognition Same Day Delivery operations and VISA Inspection Program Manage the full lifecycle of T-Mobile’s mobile fleet and branded truck program, serving as the primary owner for all aspects of mobile retail vehicle operations. Representative work includes: Coordinating truck remodels and wraps end-to-end—scoping vendor work, managing timelines, approving designs, and ensuring brand compliance on all vehicle assets Owning CradlePoint connectivity setup, troubleshooting, and lifecycle management for mobile truck deployments and event trailers to ensure vehicles are fully operational in the field Managing fleet maintenance schedules, vehicle readiness checks, and coordinating repairs or replacements with vendors to minimize downtime Planning and executing event trailer deployments, including logistics coordination, equipment staging, connectivity validation, and post-event wrap-up Oversee driver and vendor management operations that support mobile retail programs, ensuring drivers, contractors, and service partners are qualified, compliant, and performing effectively. Representative work includes: Managing driver onboarding, training programs, and certification tracking to ensure all mobile truck operators meet T-Mobile safety and compliance standards Serving as the primary point of contact for fleet vendors and third-party service providers—managing contracts, SLAs, invoicing, and performance reviews Coordinating driver scheduling and deployment logistics for mobile retail activations, community events, and T-Mobile Tuesday executions Tracking and resolving driver or vendor escalations, identifying recurring issues, and implementing process improvements to increase reliability and reduce operational risk Lead cross-functional coordination with field teams, retail leadership, technology partners, and external vendors to drive program outcomes. Develop dashboards, status reports, and KPIs to keep stakeholders informed and aligned on progress, risks, and decisions Identify operational gaps, evaluate change impacts, implement process improvements, and manage program risks to ensure continuity and quality of execution across all assigned program areas Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience: Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required) Acceptable areas of study include Business, Finance, Economics, Sales or related field (Required) 4-7 years Experience in organizational programs, project management or related area. (Required) 2-4 years Supervisory or program management experience. (Required) 2 plus years experience working directly with or supporting field/store teams, preferably in a telecom, retail, or consumer services environment (Preferred) Knowledge, Skills and Abilities: Program & Project Management - Ability to manage multiple concurrent programs end-to-end, from scoping through delivery Retail & Field Operations Knowledge - Familiarity with retail store operations, field team workflows, or consumer-facing service environments Vendor & Contract Management - Experience managing external vendors, logistics partners, or service providers Stakeholder Management - Skilled at building relationships and aligning diverse cross-functional partners Data Analysis & Reporting - Ability to develop dashboards, KPIs, and status reports; comfortable with Excel and reporting tools Risk & Change Management - Experience identifying program risks and managing change impacts effectively Budget Management - Ability to track and manage program budgets and cost controls Communication - Strong written and verbal communication skills; able to present to leadership Logistics & Supply Chain Awareness - Understanding of fleet operations, fulfillment, or last-mile delivery processes Technology Acumen - Comfort with operational tools and platforms; ability to support basic IT/connectivity troubleshooting in a field context (e.g., CradlePoint, retail systems) Process Improvement - Track record of driving efficiency gains and documenting repeatable processes Promotional Operations - Familiarity with retail promotional programs, forecasting, or marketing execution Strategic Thinking - Ability to connect day-to-day program work to broader business goals At least 18 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No): No DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Base Pay Range: $83,500 - $150,700 Corporate Bonus Target: 15% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests. About T-Mobile: T-Mobile US, Inc. (NASDAQ: TMUS), headquartered in Bellevue, Washington, is America’s supercharged Un-carrier, connecting millions through its strong nationwide network and flagship brands, T-Mobile and Metro by T-Mobile. Customers benefit from an unmatched combination of value, quality, and exceptional service experience. 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