Accounts Receivable Specialist

Accounts Receivable Specialist

Merit Brass is a recognized leader in the manufacturing and distribution of pipe, valves, fittings, and related products, trusted by customers nationwide for quality, reliability, and service. We are looking for a motivated individual to join our team as an Accounts Receivable Specialist at our Cleveland, OH location. We are looking for an individual who is eager to learn and grow with our team. This is a great opportunity for someone who is dependable, willing to learn, and interested in building a long-term career.

Objectives

To manage assigned customer accounts with a primary focus on credit and collections, including monitoring aging, following up on past-due balances, making collection calls, securing timely payment, and resolving payment discrepancies, deductions, disputes, and other collection issues. Uphold the Merit Brass corporate mission statement, acting with a sense of urgency and upholding the core values as published. Maintain a professional, ethical and respectful attitude while exercising teamwork.

Responsibilities

Manages assigned customer accounts by reviewing aging reports, following up on outstanding invoices, making collection calls, and obtaining and monitoring payment commitments while professionally addressing overdue balances, payment plans, and account issues. Maintains accurate documentation of collection efforts, customer communications, and payment commitments. Assists with customer credit reviews by obtaining trade references and reviewing available accounts. Research and resolve payment discrepancies, deductions, and disputed balances by working with Sales, Trade Promotions/Rebates, Sales Support, and customers; processes appropriate adjustments in accordance with departmental procedures. Advocates the spirit of teamwork and personal accountability in the performance of other duties and responsibilities as requested by department supervisor. Willingness and ability to work overtime when asked by a manager or supervisor. Provides professional and timely customer service while maintaining positive relationships with both internal and external customers. Perform other duties that may be assigned to support overall Merit Brass operations.

Requirements

High school graduate, G.E.D., or equivalent. Minimum two years relevant A/R experience preferred. Excellent interpersonal communication skills. Ability to communicate at all levels and with all departments within the company (manufacturing, shipping / receiving, purchasing, sales etc). Strong organizational skills with the ability to multitask to effectively prioritize and manage workflow. Excellent work habits including punctuality, attendance, and work ethic along with flexible scheduling hours as needed. Ability to perform effectively under conditions of fluctuating workload. Self-motivated to manage processes and project deadlines. Detail oriented with the ability to follow through/follow up with customer inquiries and requests. Proficient in the use of Microsoft Office, Excel, Word, Outlook. Willing and able to continuously improve yourself, others, and the operations in a fast-paced, changing environment. Capacity to work in a total quality management environment with continuous process improvement.

Benefits

Merit Brass offers a competitive benefits package including: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Paid Life Insurance Paid Vacation Paid Holidays