Bar Service Lead

Job Description

Job Description

Description:

Position Summary

We are seeking a Bar Service Lead to provide on the floor leadership for bar operations across the stadium, supporting Bar Servers and ensuring efficient, compliant, and high quality beverage service. This role oversees workflow, monitors product quality, and assists with real time problem solving during events. The Bar Service Lead helps train new staff, reinforces alcohol compliance standards, and communicates operational needs to Supervisors and Managers. Work is performed with moderate independence, following established procedures while making situational decisions to maintain smooth bar operations and guest satisfaction.

Fort Wayne FC home matches run mostly on Saturday evenings from May 2 through October 24, with a few Wednesday matches. Additional stadium event dates will vary.

Essential Responsibilities

• Lead and support Bar Servers during events, ensuring consistent service standards, proper station coverage, and efficient workflow.
• Assist with staff placement, break rotations, and real time adjustments based on volume, product availability, and operational needs.
• Monitor alcohol service compliance, verify ID procedures, and ensure adherence to Indiana state laws and stadium policies.
• Support bar setup and breakdown, including stocking beverages, preparing ice, organizing supplies, and ensuring readiness before gates open.
• Provide hands on assistance during peak periods, including pouring drinks, restocking products, and operating POS systems.
• Train new bar staff on drink preparation, responsible alcohol service, equipment use, and stadium procedures.
• Respond to guest concerns, resolve minor issues, and escalate complex matters to Supervisors or Managers.
• Maintain cleanliness, organization, and sanitation standards in bar areas, ensuring compliance with health and safety regulations.
• Communicate equipment malfunctions, product shortages, or operational challenges to leadership promptly.

Knowledge, Skills and Abilities

• Strong leadership and communication skills with the ability to guide and support bar staff.
• Knowledge of bartending techniques, drink preparation, alcohol compliance, and sanitation standards.
• Ability to multitask, prioritize, and make quick decisions in a fast paced, high volume environment.
• Strong customer service skills with the ability to resolve guest concerns professionally.
• Basic math and POS proficiency for order oversight and cash handling accuracy.
• Ability to train, coach, and model proper beverage service techniques.
• Professional demeanor, attention to detail, and a guest focused mindset.

Supervisory Responsibilities

• Provides on the floor leadership to Bar Servers and Beverage Runners.
• Does not have formal hiring or disciplinary authority but provides performance feedback and operational input to Supervisors and Managers.
• Works under the direction of Bar Supervisors, Stand Managers, and Food & Beverage Managers.

Experience and Training

• Prior bartending or beverage service experience required; leadership or shift lead experience strongly preferred.
• Must be 21 years of age or older.
• Must obtain and maintain a valid Indiana alcohol server permit.
• Completion of required stadium training, including alcohol compliance, cash handling, and guest service modules.
• Demonstrates reliability, professionalism, and the ability to work evenings, weekends, and event driven schedules.

Physical Demands and Work Environment

Physical Demands:

• Ability to stand and walk for extended periods during events.
• Frequent bending, reaching, lifting, and carrying up to 30 lbs.
• Ability to work near bar equipment, refrigeration units, and in warm environments.
• Ability to perform repetitive motions such as pouring, scooping ice, and operating POS systems.

Work Environment:

• Fast paced stadium setting with large crowds and elevated noise levels.
• Exposure to indoor and outdoor conditions depending on bar location.
• Requires flexibility and adaptability during peak service periods and special events.

Job Dimensions

Regular interaction with guests, Bar Servers, Supervisors, Managers, and other F&B departments. Represents the stadium’s beverage service standards through leadership, communication, and hands on support. Contributes to overall event success by ensuring efficient bar operations, responsible alcohol service, and a positive guest experience.

Event Attire

Event day staff will be provided with a designated event staff shirt and will need to wear their own khaki pants or long shorts (based on an approved attire list). Comfortable shoes are suggested.

Bass Road Sports and Entertainment reserves the right to modify, interpret, or apply this job description in any manner the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At Will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities. While we thank all candidates for your interest in our company, only those selected for interviews will be contacted. Bass Road Sports and Entertainment is an equal opportunity employer.