Manager, IOC- Centre (Operations) Commander

Manager, IOC- Centre (Operations) Commander The Integrated Operations Centre (IOC) is a new Smart facility set up under the Division of Campus Emergency and Security, University Campus Infrastructure. The IOC leverages cutting‑edge technologies to provide first‑level response across safety and security, facilities management, retail and dining, transport, housing, MICE, sustainability, and emergency preparedness. The IOC – Centre (Operations) Commander will play a key role in ensuring the efficient operations of the IOC and will be part of the pioneer team delivering operational success for the IOC. Responsibilities Ensure the smooth operations of the IOC and your duty team during each shift Monitor campus infrastructure operations using various IOC technology systems, spanning safety and security, facilities management, retail and dining, transport, housing, MICE, sustainability, and emergency preparedness Provide instructions and guidance to IOC specialists to manage, de‑conflict and resolve issues Ensure correct implementation of operating procedures and plans Monitor performance of IOC systems and service providers Coordinate and work with frontline staff, management, business units, contractors and service providers Perform weekly reporting and data analytics Assist in the review and implementation of SOPs concerning IOC and its related functions Assist in the recruitment, training and development of IOC specialists Assist the Head of IOC to identify areas of improvement to the IOC systems and procedures Assume the role of Site Incident Commander where appropriate Qualifications Basic degree More than five years of working experience, including leading and managing teams Experience in facilities management operations is beneficial Must be able to work 12‑hour shifts on a Day/Night/Off/Off cycle Proficiency in MS 365 (Word, Excel, PowerPoint, Teams) Proficiency in BI, AI and automation tools (e.g., Power BI, Power Automate) is beneficial Ability to communicate effectively with all levels, from peers to management to operational staff Customer‑oriented with the ability to adapt and respond to different situations Analytical and able to prepare reports, documentation and dashboards Confident in presenting to management Possess operational acumen and ability to think on the feet Excellent problem‑solving and troubleshooting skills Able to multi‑task, prioritise and manage time effectively Security Ops Centre (SOC) experience not mandatory; requisite training will be provided Additional Information Location: Kent Ridge Campus Organization: University Campus Infrastructure Department: Campus Emergency & Security Employee Referral Eligible: Yes Job requisition ID: 22927 #J-18808-Ljbffr