Key Account Manager

Reports To: Marketplace Operations & Strategy Manager Status: Full Time Travel Requirement: Up to 10% Compensation: $60,000 base salary plus performance incentives, with $100,000+ total earning potential We provide the runway. You drive the growth. Medigi | Key Account Manager Location: Downtown Orlando, FL Department: Demand Sales Reports To: Marketplace Operations & Strategy Manager Position Level: Intermediate Status: Full Time Travel Requirement: Up to 10% Compensation: $60,000 base salary plus performance incentives, with $100,000+ total earning potential We provide the runway. You drive the growth. About Us Medigi is a growing pharmaceutical ecommerce technology company transforming how healthcare providers source medications directly from manufacturers. Our digital marketplace helps healthcare organizations reduce costs, improve medication access, and minimize supply chain waste. Thousands of hospitals, academic medical centers, and alternate sites of care have access to our manufacturer direct platform, offering a modern, convenient approach to pharmaceutical procurement. While our technology and reach continue to grow, we operate with the agility, accountability, and entrepreneurial mindset of a startup. Our core values of Personal Accountability, Positive and Honest Collaboration, and Perpetual Drive guide how we work and grow together. We're looking for a motivated, organized self starter who thrives in a fast paced environment, takes ownership of results, and is excited to help shape the future of pharmaceutical commerce. The Role The Key Account Manager plays a critical role in driving purchasing volume, platform adoption, revenue growth, and customer retention across Medigi's pharmacy accounts. You will own day to day relationships with assigned accounts, identify opportunities to expand purchasing activity, promote marketplace products and technology solutions, and deliver an exceptional customer experience. This is a hands on, results driven role for someone who enjoys building relationships, solving problems, and turning opportunities into measurable growth. Key Responsibilities Build and maintain strong, productive relationships with assigned pharmacy and healthcare accounts. Establish consistent monthly and quarterly communication cadences to strengthen engagement, retention, and purchasing activity. Identify opportunities to increase order frequency, purchasing volume, product category adoption, and account revenue. Maintain thorough knowledge of available marketplace products, promotions, and sourcing opportunities. Respond promptly and professionally to customer inquiries, ensuring effective communication and issue resolution. Collaborate with Sales and Marketing teams to promote products, execute campaigns, and share customer insights. Coordinate with internal teams on invoicing, payment terms, pricing agreements, and account needs when necessary. Support onboarding, training, and vetting of new pharmacy customers as needed. Train new and existing customers on platform functionality, ordering workflows, and available technology integrations. Maintain accurate customer records, sales opportunities, account intelligence, and activity documentation within the CRM. Represent Medigi at industry conferences and trade shows to strengthen relationships and identify growth opportunities. Proactively identify account challenges, recommend solutions, and take ownership of follow through. Qualifications 3 to 5+ years of experience in Key Account Management, B2B Sales, Account Executive, or Customer Success roles, preferably within healthcare, ecommerce, procurement, or technology. Proven ability to retain and grow customer accounts while achieving sales quotas, purchasing volume targets, or revenue goals. Understanding of B2B purchasing processes, procurement workflows, supply chain operations, or ecommerce platforms. Exceptional verbal and written communication skills, with the confidence to engage customers and present solutions. Strong organizational skills, attention to detail, and the ability to manage multiple priorities independently. Proficiency with CRM systems, ordering platforms, and business analytics tools. A proactive, resourceful mindset with the ability to identify opportunities and execute without constant direction. Willingness to travel up to 10% for industry conferences, trade shows, and customer meetings. Preferred Experience Familiarity with pharmacy operations, pharmaceutical distribution, or healthcare supply chains. Experience with B2B marketplaces, SaaS platforms, ecommerce, or technology enabled procurement solutions. Experience using HubSpot or a comparable CRM platform. What Success Looks Like Consistently grow Gross Merchandise Value (GMV) and platform revenue across assigned accounts. Increase purchasing frequency, average order value, and product category adoption. Strengthen account retention and develop lasting customer relationships. Expand adoption of Medigi's ordering integrations, procurement technology, and platform capabilities. Conduct productive account reviews that uncover opportunities, address challenges, and support continued growth. Maintain accurate CRM records, demonstrate personal accountability, and collaborate effectively across departments. Take initiative, adapt quickly, and contribute meaningful ideas in an evolving technology environment. Why Join Medigi? Competitive earning potential: Performance incentives reward individual contribution and measurable results. Great benefits: Health coverage, flexible PTO, and epic annual company retreats. Prime location: Work in the heart of downtown Orlando overlooking Lake Eola Meaningful impact: Help modernize pharmaceutical procurement and improve medication access nationwide. Room to grow: Build your career in a high visibility role with opportunities to influence strategy, operations, and customer growth. A culture that moves: Join an ambitious, collaborative team that values initiative, celebrates wins, and believes everyone plays a role in the company's success. At Medigi, we don't just maintain accounts. We build relationships, create opportunities, and drive growth. If you're ready to take ownership, think strategically, and make an impact, we'd love to meet you. #J-18808-Ljbffr medigi