Billing and Customer Service Representative

Job Title

Billing and Customer Service Representative

Job Description

The Billing and Customer Service Representative supports broadcast advertising clients, internal sales teams, and finance operations by managing billing activities and providing exceptional customer service. This role is responsible for processing advertising invoices, resolving billing discrepancies, maintaining accurate account records, and assisting clients with questions related to broadcast schedules, contracts, and payments.

The ideal candidate is detail-oriented, organized, and capable of working in a fast-paced media environment with multiple deadlines and high client expectations.

Key Responsibilities

Billing & Accounts Support

• Prepare, review, and process broadcast advertising invoices for television, radio, digital, or multimedia campaigns
• Verify billing accuracy against advertising contracts, traffic logs, affidavits, and aired schedules
• Process billing adjustments, credits, and account updates as needed
• Investigate and resolve billing discrepancies related to commercial airings, make-goods, preemptions, and campaign changes
• Support month-end billing activities and reporting processes
• Maintain accurate billing documentation and records

Customer & Client Service

• Serve as a point of contact for advertisers, agencies, and internal sales teams regarding billing and account inquiries
• Respond promptly and professionally to customer questions via phone and email
• Communicate effectively with Sales, Traffic, Programming, and Finance departments to resolve client issues
• Provide clients with invoice copies, account statements, proof of performance, and payment information
• Maintain positive client relationships through responsive and solution-focused service

Administrative & Operational Duties

• Maintain accurate customer and advertiser records within billing and traffic systems
• Ensure compliance with company policies, broadcast regulations, and financial procedures
• Assist with contract documentation, data entry, and reporting tasks
• Support process improvement initiatives to enhance billing accuracy and customer experience
• Process credit card, ACH, and check refunds
• Maintain confidentiality of financial and client information

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred
• 13 years of experience in billing, customer service, administrative support, or media operations preferred
• Experience in broadcast, advertising, media, or telecommunications industries is a plus
• Strong attention to detail and ability to manage multiple deadlines
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office, especially Excel and Outlook
• Experience with broadcast traffic, billing, ERP, or CRM systems preferred
• Strong organizational, problem-solving, and customer service skills

Preferred Skills

• Knowledge of broadcast advertising terminology and invoicing processes
• Familiarity with traffic and sales systems such as Osi, AOS, Broadway, Wide Orbit Networks, or similar platforms
• Ability to work collaboratively in a deadline-driven environment
• Strong analytical and reconciliation skills

Work Environment

• Fast-paced broadcast or media office environment
• Frequent communication with internal departments, advertisers, and agencies
• May require occasional overtime during month-end or high-volume billing periods

Performance Expectations

• Maintain a high level of billing accuracy and timeliness
• Deliver responsive and professional customer support
• Meet established productivity and service goals
• Contribute to operational efficiency and client satisfaction

Sinclair is proud to be an equal opportunity employer and a drug free workplace. Employment practices will not be influenced or affected by virtue of an applicant's or employee's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military or veteran status or any other characteristic protected by law.

Sinclair, Inc. (Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports. The Company owns, operates and/or provides services to 177 television stations in 79 markets affiliated with all major broadcast networks; owns Tennis Channel, the premium destination for tennis enthusiasts; and multicast networks CHARGE, Comet, ROAR and The Nest. Sinclair's AMP Media produces a growing portfolio of digital content and original podcasts. Additional information about Sinclair can be found at

The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let's talk.

The hourly compensation range for this role is $19.03 to $22.39. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, 15 paid vacation days, 2 paid personal days, 9 paid holidays, 40 hours of paid sick leave, parental leave, and employee stock purchase plan.

Job Info

• Job Identification 16741
• Job Category Accounting and Finance
• Locations 2021 Golden Crest Parkway, Birmingham, AL, 35209, US (Hybrid)
• Job Schedule Full time