Application Specialist Earthmoving

Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation, seamless connectivity of data to the construction, geopositioning and agriculture industries, focused on developing a sustainable tomorrow. Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status. To learn more about Topcon career opportunities go to Position Summary The Application Specialist – Machine Control provides front‑line phone‑based and field support for Machine Control solutions. This role serves as a primary call‑center and phone support resource, handling a high volume of inbound technical cases from dealers, customers, and internal teams, while also delivering on‑site field assistance and training. The position focuses on execution, responsiveness, and delivery of consistent support using established documentation, workflows, and escalation paths. While technical in nature, this role does not function as a technical authority and does not involve complex investigations, product architecture decisions, or foundational documentation. This role requires strong troubleshooting skills, comfort operating in a high‑volume phone support environment, excellent communication skills, and the ability to travel extensively to support customers in the field. Key Responsibilities Phone & Call‑Center Support (Primary Function) Serve as a primary responder for inbound phone and case‑based support, handling a high daily volume of Machine Control support calls. Diagnose and resolve common to intermediate technical issues using documented procedures, wiring diagrams, and configuration guides. Provide real‑time troubleshooting guidance to dealers and customers over the phone, screen sharing, and remote tools. Accurately document cases, troubleshooting steps, and resolutions to support knowledge sharing and escalation. Identify trends in recurring issues and communicate patterns to Senior Application Specialists or team leads. Escalate complex, high‑impact, or unresolved issues following defined support escalation paths. Field & On‑Site Support Travel to customer job sites and dealer locations (50% travel) to support Machine Control installations, commissioning, and troubleshooting. Assist with system setup, calibration, and validation using established processes. Support customers during job startup and early production phases to ensure system readiness. Represent Professional Services in the field with a strong focus on customer satisfaction and issue resolution. Dealer & Customer Training Deliver on‑site and remote training using approved training materials and existing curricula. Reinforce correct system operation, troubleshooting techniques, and best practices with dealers and customers. Support Instructor‑Led Training (ILT) events as needed. Cross‑Functional Support Work closely with Sales, Kitting team, and Professional Services teams to support deployments and customer engagements. Provide detailed case notes, logs, and observations to assist Senior Specialists and Engineering teams. Support Senior Specialist for engineering investigations through accurate reproduction of field issues and application details. Documentation & Process Adherence Utilize existing technical documentation, wiring diagrams, setup guides, and workflows during support activities. Create and provide feedback on documentation usability and field accuracy. Follow established support procedures, case management standards, and communication guidelines. Create detailed, high quality defect reports and technical documentation (e.g., JIRA tickets) to support efficient engineering resolution. Contribute to improvement of eLearning curriculum, create knowledge articles, quick guides, and technical training program support. Required Qualifications Hands‑on experience with Machine Control systems or related construction technology. Experience working in a phone support, call‑center, or ticket‑based technical support environment. Working knowledge of GNSS systems, basic hydraulics interfaces, electrical systems, and software configuration. Ability to manage multiple active cases simultaneously in a fast‑paced support setting. Strong verbal communication skills and ability to explain technical concepts to non‑technical users. Willingness and ability to travel extensively (50%+). Preferred Qualifications Prior Machine Control field technician, or bench technician experience. Experience supporting MCX platforms, GNSS receivers, and RTK radios. Comfort with remote diagnostic tools, screen sharing, and virtual troubleshooting sessions. Experience supporting both call‑center operations and field deployments. Role Expectations Relies on Senior Application Specialists for advanced investigations and technical decisions. Operates with structured guidance and defined escalation paths. Focus on high‑quality support execution rather than independent technical leadership. Demonstrates reliability, professionalism, and strong customer service in both phone and field environments. Base Pay Expected Base Pay Range: Livermore $115,000 to $130,000 Annualized (full‑time schedule). Topcon provides the compensation range that it in good faith believes it might pay and/or offer for this position. Benefits Topcon offers a comprehensive benefit package including medical, dental, vision, life insurance, disability insurance, tax saving spending accounts, a 401(k) plan with employer match, tuition reimbursement, and additional perks. Employees receive paid company holidays, paid personal time off, and paid sick time that meets or exceeds state/local requirements. Time off policies vary for exempt and non‑exempt roles; salaried employees have flexible paid time off. All paid time off policies meet or exceed local law. Employees working at least 30 hours per week are eligible for the Health and Welfare benefit package. Topcon reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation; individual candidate compensation may be determined based on individual skills, experience, training, certifications, education, final work location and other factors not related to an applicant’s sex or other status protected by local, state, or federal law. #J-18808-Ljbffr Topcon Positioning Systems (Topcon)