General Manager - Premium Family Entertainment Venue

Job Description

Job Description

General Manager - Premium Family Entertainment VenueLocation: Altitude Trampoline Park, Great Mall - Milpitas, CAPosition Type: Full-Time | Leadership RoleAbout UsAt Altitude Trampoline Park, we believe in creating joyful, high-energy spaces where friends and families connect, play, and celebrate life's moments together. Whether it's a game of dodgeball, flying on the trapeze, or simply laughing with friends, we transform ordinary days into unforgettable experiences.Located inside the Great Mall of Milpitas-one of Northern California's busiest and most diverse retail destinations-our park is a cornerstone for community fun, youth gatherings, and active play. With unmatched foot traffic and premium visibility, this flagship location offers the unique opportunity to lead in a high-volume, high-impact environment.About the RoleWe are seeking a dynamic General Manager to oversee all operational aspects of our Milpitas park. From guest services to financial oversight, team development to facility excellence, this role demands hands-on leadership, strategic thinking, and an unwavering commitment to customer satisfaction.You'll work directly with ownership and collaborate with support teams to ensure that every guest enjoys the vibrant, active, and welcoming atmosphere that defines the Altitude experience.Key ResponsibilitiesLeadership & OperationsLead daily operations of all departments: front desk, events, attractions, food & beverage, and maintenanceMonitor financial performance, manage P&L, labor, and inventory within budgeted goalsEnsure compliance with safety, health, and operational protocolsDrive operational efficiency while maintaining brand standards in a high-traffic retail environmentTeam DevelopmentRecruit, train, and retain top-tier team members who embody Altitude's valuesSet clear expectations, offer regular feedback, and build a performance-driven cultureFoster a positive, energetic, and supportive workplace that minimizes turnoverIdentify and groom high-potential team members for promotion and leadership opportunitiesSales & Business GrowthExecute local marketing and sales initiatives to maximize revenue and visibility within Great MallLeverage mall events, promotions, and partnerships to attract new customersDrive birthday party and group event bookings, ensuring consistent pipeline growthAnalyze data to identify trends and proactively improve revenue performanceGuest ExperienceDeliver a consistently high-quality, fun, and safe experience to every guestLead by example-be visible, responsive, and engaged on the floorHandle guest concerns with empathy and solutions-driven communicationCollect and act on feedback to constantly raise service standardsQualifications & Skills5+ years of leadership experience in entertainment, hospitality, retail, or food & beverageStrong background in managing P&L, labor, inventory, and team performanceExcellent communication and motivational leadership skillsAbility to thrive in a fast-paced, high-volume environment like a top-tier mallWillingness to work evenings, weekends, and holidays as neededPhysically able to lift and move up to 50 poundsPassionate about creating memorable experiences for families and communitiesCertainly! Here's an enhanced and more compelling version of the "Why Join Altitude at Great Mall?" section, now highlighting both the national franchise appeal and the specific advantages of the Great Mall location:Why Join Altitude at Great Mall?Prime location inside the Great Mall, one of Northern California's busiest retail destinations, with massive daily foot traffic and family appealHigh visibility and strong community engagement potential in a diverse and growing regionOperate a flagship location within a nationally recognized and rapidly expanding brandBe part of a proven franchise system with over 80 locations worldwide and robust operational supportNational marketing power combined with local execution-access proven playbooks for sales, guest experience, and event programmingGrowth opportunities within the brand, including multi-location management or corporate advancement pathsBacked by industry-best training programs to help you and your team excel from day oneCollaborate with a motivated network of franchise owners, operators, and corporate teams committed to innovation and excellenceLead a team in a fun, energetic, and dynamic environment where no two days are the sameMake an impact on families and youth by creating a safe, joyful, and memorable place for connection and celebrationApply today to lead one of Altitude's premier locations and bring energy, fun, and excellence to thousands of guests each month.