Customer Service Representative

Job Description:

Customer Service Representative (CSR) Nearshore (Puerto Rico)

Work Location: In Office

Job Type: Full-time

About Firstsource

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Description:

Conduct inbound and outbound calls and/or campaigns when directed.

Thoroughly document all customer transactions in host system.

Adhere to scheduled shifts to ensure optimal phone coverage.

Ensure compliance with all regulatory guidelines.

Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.

Specific qualifications for this call center role include:

High School diploma or GED

1 Year Call Center Exp

Six months’ healthcare experience.

Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents

Basic mathematical skills

Intermediate typing skills

Other requirements include:

Sitting for long periods of time

Flexibility of schedule especially when overtime is in place

Private/secured room without distraction

Ability to multitask

Specific to processing:

Able to look for data entry differences

Following written directions (emails, SOP documents)

Self-motivation

Ability to prioritize work in fast paced environment