IT Support Specialist

Hermann Forwarding

Job Description:

Position Summary
The IT Support Specialist provides end-user technical support across the organization while also supporting and maintaining EDI transportation interfaces that connect internal systems with carriers, brokers, and trading partners. This hybrid role combines traditional IT desktop/helpdesk responsibilities with monitoring and troubleshooting of electronic data interchange (EDI) transactions critical to logistics and transportation operations.

Key Responsibilities

Desktop & End-User Support

Provide Tier 1/2 support for desktops, laptops, mobile devices, printers, and peripherals
Image, deploy, and configure workstations; manage software installations and updates
Troubleshoot hardware, OS, network connectivity, and application issues
Manage user accounts, permissions, and access requests (Active Directory / Azure AD)
Maintain IT asset inventory and support onboarding/offboarding of employees
Escalate complex issues to appropriate infrastructure or vendor teams
EDI Transportation Interface Support
Monitor daily EDI transaction flows (e.g., 204, 210, 214, 990, 997) between internal TMS/WMS and carrier/broker trading partners
Troubleshoot failed or rejected EDI transactions and coordinate resolution with trading partners, carriers, and internal teams
Support mapping, testing, and onboarding of new EDI trading partners and transportation providers
Partner with logistics, transportation, and supply chain teams to resolve data discrepancies affecting shipment visibility, billing, or tracking
Document interface configurations, error codes, and resolution procedures
Windows and/or macOS administration
Active Directory / Azure AD (user, group, and permissions management)
Hardware troubleshooting (desktops, laptops, printers, peripherals)
Software installation, patching, and imaging (SCCM, Intune, or similar)
Basic networking (TCP/IP, DNS, DHCP, VPN troubleshooting)
Ticketing systems
Remote support tools

Qualifications

2+ years in desktop/IT support; supporting multiple sites/locations a plus
Familiarity with Windows OS, Active Directory, ticketing systems (ServiceNow, Freshservice, etc.)
Strong troubleshooting, communication, and cross-functional coordination skills
Basic understanding of EDI standards (X12) and transportation transaction sets is a plus
Exposure to EDI or transportation systems a plus
Experience with TMS/WMS platforms (e.g., Manhattan, Blue Yonder, SAP EWM) is a plus
Customer service orientation / communication skills
Ability to prioritize and triage tickets
Documentation habits (writing clear tickets, KB articles)
Comfortable working independently across sites

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Vacancy posted 10 hours ago

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