Billing Specialist I

Compensation Hourly pay rate is $16.59 - $24.86/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of . Job Description Cox Automotive is hiring a Billing Specialist I position. This is a customer‑facing position responsible for handling inbound customer inquiries via both phone & email. This role is a first line of contact for customers. Billing Specialists partner with various departments to support the customer & internal teams. Activities include conducting research, processing & auditing invoices, & assisting customers with other billing‑related requests. They are also responsible for managing the approval workflow & other customer‑facing processes. Primary Duties / Key Responsibilities Address customer inquiries & requests, account reviews, & other inbound billing related inquiries from external customers followed by documenting related discussions & research. Research & verify customer issues with internal teams to determine root cause & warranted remediation. Clearly & concisely present information in verbal or written form to internal & external customers. Other projects & billing related customer responsibilities as needs arise. Required Experience & Specialized Knowledge & Skills High school diploma/GED with 2+ years of billing‑related experience, preferably in a customer‑facing role. Any level degree or certification beyond HS Diploma or GED will have 1+ year of relevant experience. Ability to articulate issues, document resolution, & recognize when to elevate. Strong written & verbal communication skills required. Effective accounting, organizational, attention to detail, & time management skills required. Excellent computer & software knowledge essential, including Excel, Word, PowerPoint, Outlook, with Oracle. Experience working with customers or vendors to resolve issues with an excellent customer service track record. Drug Testing To be employed in this role, you'll need to clear a pre‑employment drug test. Cox Automotive does not currently administer a pre‑employment drug test for marijuana for this position. However, we are a drug‑free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Equal Employment Opportunity Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Eligibility Applicants must be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future. #J-18808-Ljbffr