Partnership Account Manager

Partnership Account Manager

As a Partnership Account Manager at WorkBright, you will do more than manage accounts. You will own the commercial results of your assigned strategic partner and reseller accounts, carrying the account-level number and setting the account strategy the Partnership CSM executes against. You operate inside the channel forecast, playbooks, and enablement program owned by the Manager, Partner Success & Growth.

About The Company

WorkBright is a leading HR platform for radically simple form verification. We're getting people to work faster by streamlining the hiring process.

WorkBright is a Certified B Corp. We balance our purpose and profit as we consider our impacts on all stakeholders from a social, environmental, and governance perspective.

We're also a pretty great place to work. And don't just take our word for it. We're proud to be in Outside Magazine's Top 10 Best Places to Work for 2024 (and 2023, 2022, 2021, and 2020) as well as Inc. Top Workplaces for 2023 and 2024.

The Role

The Partnership Account Manager owns WorkBright's assigned strategic partner and reseller accounts as the primary point of contact. This role is accountable for the growth of its assigned book, owning the partnerlevel net revenue retention target that rolls up into the portfolio forecast held by the Manager, Partner Success & Growth.

The Account Manager sets account strategy and partners with the Partnership Customer Success Manager (CSM), who owns day-to-day support execution, onboarding delivery, and account health. The two roles operate as a pod on shared strategic accounts: the Account Manager owns the number and the account strategy, the CSM owns adoption and execution. Both roles report to the Manager, Partner Success & Growth, who owns the channel forecast, playbooks, enablement program, and team leadership.

The Account Manager is a post-sale, success-side role focused on the existing partner channel. It coordinates with the go-to-market Partnerships team on new-deal activity to keep deal-side and success-side ownership clear.

The ideal candidate is a highly professional, commercially minded relationship manager with experience in SaaS or technology, capable of leading partners through complex programs while carrying a growth target and influencing at the executive level.

Responsibilities

• Serve as the primary commercial and executive point of contact for reseller accounts, owning the partner relationship and directing strategic initiatives.
• Own the partner-level net revenue retention target for assigned partnerships, maintaining accurate pipeline and rolling up into the portfolio forecast held by the Manager, Partner Success & Growth.
• Execute GTM playbooks and deliver sales enablement for partner's sales teams; support expansion co-selling opportunities, coordinating with the go-to-market Partnerships team
• Set the account plan and growth strategy for each assigned partner; partner with the CSM, who executes against onboarding, support and enablement objectives.
• Monitor partner license utilization against contractual commitments to forecast revenue performance and identify growth opportunities.
• Prepare and deliver regular usage and revenue forecast reports to leadership, highlighting trends, risks, and renewal opportunities.
• Own the end-to-end renewal process for assigned partner accounts, driving timely renewals and maximizing retention.
• Build and run quarterly business reviews (QBRs) for assigned accounts in collaboration with the Partnership CSM, assessing performance against goals, aligning on joint priorities, and uncovering growth opportunities that expand revenue and deepen the partnership.
• Operate with a high degree of autonomy on assigned accounts; serve as a thought partner to the Manager, Partner Success & Growth on account strategy.
• Support AI adoption on the team; apply AI tools to account workflows and share what works with peers.
• Maintain strong professional relationships with partner executives and stakeholders, influencing decision-making and ensuring alignment with WorkBright priorities.
• Act as the escalation owner for commercial risk on assigned accounts, coordinating internal resources to protect and grow revenue, and escalating complex partner issues to the manager.
• Partner with internal Customer Experience, Sales and Product teams to ensure the portfolio is resourced and joint initiatives are executed efficiently.
• Participate in co-marketing, joint business reviews, and partner-facing events to drive engagement and adoption.
• Utilize WorkBright's tech stack (Salesforce, Vitally, Quoter, AI agents, etc.) to manage accounts, forecast opportunities, and report on attainment.
• Represent the voice of the partner in commercial and strategic discussions, providing feedback to Product, Marketing, and CX leadership on growth-affecting needs and enhancements.

Qualifications

• 4-7+ years of experience in Customer Success, Account Management, Partner Management, or Consulting within SaaS or technology. Preference for experience with HR SaaS platforms.
• Experience managing and growing strategic or enterprise partnerships and reseller accounts.
• Track record of carrying and hitting a revenue, quota, or growth target through partnerships or channels.
• Strong project management and organizational skills; ability to direct multiple deliverables, timelines, and stakeholders simultaneously.
• Exceptional follow-through and professionalism in holding both internal and external stakeholders accountable.
• Experience engaging with and influencing senior executives (VP/C-Suite) and cross-functional teams.
• Demonstrated ability to lead complex adoption, onboarding, or integration initiatives with partners or clients.
• Analytical mindset with experience leveraging data to drive partner strategy and measure success.
• Excellent written and verbal communication skills, including executive-level presentation experience.
• Self-motivated, adaptable, and able to thrive in a fast-paced, dynamic environment.
• Experience using AI, dashboards, or other tools to monitor partner health and performance is a plus.
• Willingness to travel for partner meetings, business reviews, and industry events as needed.
• Proven ability to meet or exceed KPIs such as revenue attainment, partner adoption, satisfaction scores, or program milestones.
• Strong technical aptitude with above-average skills in Google Workspace or similar platforms.

Travel Required

Travel may be required for various meetings or events ranging from team meetings to trade shows or customer events. (Potentially 4-6 times per year.)

Please note, We are prioritizing candidates in the following states: AL, CA, CO, FL, ID, NY, OH, PA, TX, VA, WI

What We Offer You: Compensation and Benefits

• The salary range for candidates is: $80,000 - $90,000 base with a $40,000 variable
• This is a full-time, exempt position
• Opportunity to work at a B Corp!
• Unlimited vacation
• Full time employees are eligible for stock options, subject to the terms of the plan
• 1 extra paid day off to volunteer in your community each quarter
• Health and dental (with competitive employer coverage), life insurance, FSA with company match, 401K with company match, additional reimbursements including home office set up, personal and professional development, and wellness
• The ability to work from wherever you want!

At WorkBright, our core values are Unity, Impact, Initiative, and Vigilance (updated 2026). We celebrate diversity and pride ourselves in fostering a productive, fun and positive company culture. We are proud to be an equal opportunity workplace and are an affirmative action employer.