Technical Support Assistant

Full-time

Tesla

Putting the ‘i’ into British Innovation.
Putting the ‘i’ into Inventing the Future.
Putting the ‘i’ into Inspiring Change.
myenergi is a growing global clean‑tech manufacturer dedicated to removing the barriers to a greener future. Known for our award‑winning zappi EV charger and our intelligent home energy management ecosystem, we empower customers to control, store, and optimise their self‑generated energy.
With an expanding international presence and ambitious plans for continued global growth, we’re shaping the future of smart, flexible homes, leading innovation in solar, EV, and battery technology to create a cleaner, more sustainable future for all.
⚡️Role Summary:
To provide first-class technical support to customers, installers and distribution partners, ensuring the successful installation, operation and ongoing performance of Myenergi products.
The Technical Support Assistant is responsible for delivering professional telephone, email and ticket-based support whilst maintaining exceptional levels of customer service.
The role also supports continuous improvement by identifying recurring issues, sharing knowledge and helping improve internal documentation and customer resources.
⚡️Key Responsibilities:
Customer Support
Be the first point of contact for customers and installers via telephone, email and Zendesk.
Respond professionally to incoming enquiries.
Diagnose and resolve technical issues relating to Myenergi products.
Guide customers through troubleshooting in a clear, logical and easy-to-understand manner.
Ensure all support requests are accurately logged and updated within the ticket management system.
Manage multiple support requests simultaneously while meeting agreed service levels.
Provide prompt follow-up communication until cases are fully resolved.
Deliver an outstanding customer experience with every interaction.
Technical Support
Provide technical support across the Myenergi product range including:
zappi EV Chargers
eddi Power Diverter
libbi Battery Storage System
glo EV Charger
Harvi
CT Clamps
Myenergi App
Home Energy Management System (HEMS)
Support includes:
Installation queries
Commissioning assistance
Software and firmware issues
Network connectivity (Wi-Fi/Ethernet)
Product configuration
Integration with solar PV and battery systems
Fault diagnosis
Warranty troubleshooting
Remote diagnostics
Installer Support
Build strong working relationships with installers.
Assist installers during installation and commissioning.
Provide technical guidance to ensure installations meet Myenergi standards.
Help reduce repeat faults through education and proactive support.
Promote best practice installation techniques.
Case Management
Prioritise workload according to urgency and business needs.
Escalate complex technical issues to senior technical staff or Engineering when required.
Ensure escalation information is complete and accurate.
Monitor outstanding cases to ensure timely resolution.
Maintain accurate customer records.
Knowledge Management
Use internal knowledge bases and technical documentation effectively.
Help improve support documentation and FAQs.
Identify recurring product issues and communicate trends to management.
Share learning and technical knowledge with colleagues.
Participate in internal training sessions.
Continuous Improvement
Identify opportunities to improve customer service.
Assist with testing of new products, firmware and software releases where required.
Support improvements to technical support processes.
Contribute ideas that enhance efficiency and customer satisfaction.
Team Responsibilities
Attend team meetings and product training.
Support colleagues during busy periods.
Maintain excellent working relationships across all departments.
Demonstrate flexibility and willingness to undertake additional reasonable duties.
Compliance & Company Responsibilities
In line with the employment contract you will:
Carry out duties safely and responsibly.
Follow all Health & Safety procedures.
Maintain confidentiality.
Protect company assets and information.
Comply with Quality Management procedures.
Support environmental sustainability initiatives.
Demonstrate the Myenergi values of professionalism, teamwork, integrity and customer focus.
Maintain a clean and organised working environment.
Undertake any other reasonable duties within your capabilities. These responsibilities reflect the duties described within the employment contract.
Training & Development
Full training will be provided on:
Myenergi product range
Renewable energy systems
EV charging
Solar PV
Battery storage
Internal systems
Customer service standards
Technical troubleshooting
Ongoing training and development opportunities will be available as our product portfolio continues to expand.
Success Measures
Success in this role will be measured through:
Customer satisfaction scores
First contact resolution rate
Ticket quality
Productivity and response times
Technical knowledge development
Positive customer feedback
Team contribution
Compliance with company procedures
Continuous professional development
⚡️Required Qualifications and Experience:
Previous customer service experience (any sector).
Telephone experience is preferable.
This role will require technical experience/interest as you will be assisting with troubleshooting technical queries, you will need good problem-solving skills with strong attention to detail.
You will have a natural passion for delivering exceptional customer service and be able to build rapport quickly with customers regardless of the platform.
You will have good listening skills and be intuitive to identify and react to how customers are feeling and be able to respond in a positive and engaging manner.
Excellent written and verbal communication skills.
Our Values:
At myenergi, our values guide how we work every day
⚡Bold – Push for better
Challenge the norm and set new standards
Try new ideas and learn fast
Focus on progress, not perfection
Speak up, even when it's hard
Empowered – Own the outcome
Take responsibility for your work and results
Make informed decisions
Welcome challenge and give it respectfully
Put customers first
United – Work as one
Collaborate and share openly
Communicate clearly and honestly
Support each other
Think beyond your own team
Purposeful – Do work that matters
Consider the impact of your decisions
Help customers save money and cut carbon
Build technology that is made to last
Deliver value through continuous improvement
myenergi is committed to being an equal opportunity, diverse and inclusive employer. We want a supportive and inclusive environment where our colleagues can reach their full potential without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people’s backgrounds and circumstances will be positively valued.

Apply

Vacancy posted 12 days ago

Similar jobs that could be interesting for youBased on the Technical Support Assistant in United Kingdom vacancy

Support Analyst
...UTA seeks a Support Analyst to join our growing team in our London office. Our ideal candidate... ...have a desire to learn and expand their technical knowledge through working with our... ...you'll dispatch team members for on-site assistance Document all pertinent end user...
Suggested
Full time
Work at office
Remote work
UTA Ventures
United Kingdom
11 days ago
Associate Technical Support Specialist - Residential Energy - Fixed Term Contract
...term contract with the possibility of extension. Tesla is looking for a customer-focused, experienced, and motivated Associate Technical Support Specialist to join our Tesla Energy team in the UK. If you thrive on helping people, have a passion for clean energy, and...
Suggested
Full time
Fixed term contract
Tesla
United Kingdom
22 days ago
Technical Support Specialist (French & Arabic Speaking) - Fixed Term Contract
...looking for a customer-focused, experienced, and motivated Energy Customer Support Specialist to join our Energy team in the UK. If you love helping people, are customer-centric, and technically skilled, we would love to meet you. As a Customer Support Specialist, you will...
Suggested
Full time
Fixed term contract
Tesla
United Kingdom
25 days ago
Data Analyst, Regulatory Analytics and Reporting
...actionable insights that protect the business, satisfy regulators, and support senior leadership in making high-stakes decisions. You'll work... ...accuracy and audit-readiness are non-negotiable. Beyond technical expertise, success in this role depends on being a true...
Suggested
Full time
Local area
Remote work
Kraken
United Kingdom
2 days ago
Vessel Performance Analyst
We are looking for a candidate to join our vessel performance team, as a company with a focus on optimisation and reducing emissions, the vessel performance team is key to achieving that. The team models the performance of vessels in order to monitor and analyse energy...
Suggested
Navig8 Group
United Kingdom
11 days ago
Apprenticeship - IT Support Engineer
£32k per year
.... You will spend four days each week supporting the macOS devices, SaaS platforms, and workplace... ...accounts, and workplace technology. Assist with the cloud-based tools and software... ...support tickets, equipment records, and technical guides accurate and up to date....
Full time
Apprenticeship
Work at office
GSR
United Kingdom
4 days ago
Junior Trade Support Engineer
...trading. We are looking for a Junior Trade Support Engineer to join our front office... ...monitoring and operational efficiency Assist with exchange-related issues such as order... ...communicator who can work effectively with both technical and non-technical colleagues No prior...
Full time
Fasanara Capital
United Kingdom
4 days ago
Front-Office Data Support Analyst
£27k per year
...Information & Requisition Details Job Title: Front-Office Data Support Analyst Department: Capital Markets & Trading Seniority... ...the data/engineering team, translating desk requirements into technical specs and communicating data/system constraints back to trading...
Full time
Internship
Immediate start
21shares
United Kingdom
1 day ago
Technical Success Analyst - EU / UK
...Marqeta is looking for a Technical Success Senior Analyst to join our operations team and play a critical role in delivering Marqeta’... ...You’ll lead the technical onboarding of standardized products, support customers through implementation, and become a trusted voice both...
Full time
Work at office
Remote work
2 days per week
Marqeta, Inc.
United Kingdom
a month ago
IT Engineering Lead
...responsibilities. Learning & development : ElevenLabs proactively supports professional development through an annual discretionary... ...co-working stipend. About the role This is a hands-on technical role with lead responsibilities. You will join during a period...
Full time
Work at office
Immediate start
Remote work
Valor Capital Group
United Kingdom
4 days ago
Tech Lead, Remote Assist - Robotaxi
...automakers, accelerating the transition from assisted to automated driving. In our fast-... ...! The role This is a high-impact technical leadership role at the centre of Wayve’s... ...and intent with real-time human operator support, balancing latency, reliability, and...
Odd job
Full time
Contract work
Work at office
Remote work
Work from home
Wayve
United Kingdom
28 days ago
SOC Support Specialist- UK Weekend Shift
£35k - £45k per year
...Reports to: Senior Manager, Product Support Location: Remote UK **Compensation Range: £35,000 to £45,000 base, plus bonus and equity... ...receive a response. Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume...
Full time
Remote work
Worldwide
Home office
Shift work
Weekend work
Forgepoint Capital
United Kingdom
4 days ago
Platform Support Specialist
...Data Vantage team is hiring a Platform Support Specialist in London. The Platform Support... .... You’ll be encouraged to use the AI assistant provided by Cboe, and you will help set... ...and maintaining runbooks, job aids and technical procedures, and drafting technical notices...
Permanent employment
Full time
Temporary work
Work at office
Immediate start
Cboe Digital
United Kingdom
11 days ago
Consulting Specialist for Executive Presentation Review
$150 per hour
...assets. Contribute domain-specific examples and insights that support AI model training and evaluation. Qualifications At least... ...a commitment to polished deliverables. Ability to translate technical or complex material into accessible, visually appealing...
Hourly pay
For contractors
Remote work
SaidGig
United Kingdom
7 days ago
Senior Analyst, Business Development
...countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation,...
Full time
Worldwide
Mastercard
United Kingdom
25 days ago
Customer Contact Centre Advisor (Payments / Technical Support)
...helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions... ...Title and Summary Customer Contact Centre Advisor (Payments / Technical Support) Contact Centre Representative – Role Profile...
Full time
Work at office
Work from home
Worldwide
Shift work
Day shift
2 days per week
Mastercard
United Kingdom
4 days ago
Risk Analytics Associate
...portfolio data into actionable insights to support investment decisions, portfolio... ...monitoring. The position combines strong technical expertise in data analytics and modelling... ...Protection & Critical Illness Cover Employee Assistance Programme (EAP) Salary sacrifice...
Full time
Fasanara Capital
United Kingdom
4 days ago
Marketing Technical Success Specialist
...pride in ensuring our clients have the tools, training, and support they need for success. With this in mind, we are actively... ...internal and external ticketing Systems ~Troubleshoot basic technical issues ~Assist customers with technical support issues ~Maintaining an...
Dakno Marketing
United Kingdom
more than 2 months ago
Technical Support Engineer
...Raleigh, London, and Amsterdam. The Customer Support Team helps customers improve their... ...Customer-obsessed Problem Solvers Technically Savvy Collaborative Today, Plaid Support... ...documentation, process improvements) Assist GTM teams with customer escalations...
Remote job
Full time
Work experience placement
Local area
Plaid
United Kingdom
27 days ago
Remote Client Support Representative
...looking for a motivated and detail oriented individual to join our remote team. In this role, you will assist clients with coordination, updates, and general support, helping ensure as smooth and positive experience - especially for those preparing for upcoming trips and...
Remote work
SWEET CAROLINA TRAVELS
United Kingdom
a month ago
Contamination Technician
...Role: The Contamination Technician is responsible for supporting the control, monitoring and continuous improvement of contamination... ..., actions and verification results Requirements: • Technical diploma, apprenticeship, professional qualification or equivalent...
Full time
Local area
Worldwide
Tesla
United Kingdom
8 days ago
O&M Technician
...PV arrays, inverters and BESS systems Support rapid response to site breakdowns and system failures Escalate complex technical issues to senior engineering or operations... ...constructed Solar PV and BESS projects Assist with site inspections, testing and energisation...
Full time
For contractors
For subcontractor
Work at office
Tesla
United Kingdom
9 days ago
Inside Sales Representative - EMEA
£1,000 per month
...levels, from mid-level managers to C-suites. A collaborative team player, independent yet never a “lone wolf.” You value and engage support from your pack. Agile, resourceful, and fearless, you see opportunities where others see blockers and know how to create inroads...
Full time
Remote work
Home office
Elliptic
United Kingdom
2 days ago
Sales Executive- Hotel Solution(UK)
Today Kody is working with world leading hotel brands and we are looking for a motivated and result-oriented Sales Executive to join our UK team. This role focuses on acquiring new clients and expanding Kody’s presence within the hospitality industry by offering innovative...
Full time
Contract work
KodyPay
United Kingdom
4 days ago
Senior Financial Planning Analyst
$1,000 per month
...Commercial Org. and Insights team to track KPIs, surface insights, and support decision-making Own ARR, bookings and churn reporting,... ...structured data-driven commentary and variance analysis Assist in the annual planning and reforecast cycles Longer-term projects...
Remote job
Full time
Home office
Elliptic
United Kingdom
a month ago
Creative Strategy Analyst
...countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation,...
Full time
Worldwide
Mastercard
United Kingdom
a month ago
2027 MUFG UK Summer Analyst Programme: Global Corporate Investment Banking
...exceeding client expectations and building long-term relationships. We support our clients and protect their interests with the highest levels... ...at MUFG. What to Expect The 10-week programme begins with technical training, followed by rotations across two business areas. Day...
Full time
Work experience placement
Summer work
Internship
Worldwide
Flexible hours
MUFG Bank, Ltd.
United Kingdom
25 days ago
2027 January IBD Intern Analyst (London)
...Description Our Analyst Intern Program enables interns to provide support for all aspects of a transaction from sourcing, through... ...self-motivated, and entrepreneurial Strong quantitative and technical skills Strong data management and research skills Extraordinary...
Full time
Internship
FT Partners
United Kingdom
29 days ago
Behavioral Analyst
$20 - $70 per hour
Role Overview Apply behavioral expertise to help train and evaluate AI systems using high-quality analysis of nuanced human behavior. This remote contract role is well suited to professionals who can interpret subtle interpersonal cues and translate their observations...
Hourly pay
Full time
Contract work
Part time
For contractors
Remote work
SaidGig
United Kingdom
1 day ago
2027 MUFG UK Summer Analyst Programme: Capital Markets
...and building long-term relationships. We support our clients and protect their interests... ...investment banking. Starting off with a week of technical training, you’ll gain a deep... ...and prepare presentation materials. Assist with the documentation process. Work...
Full time
Summer work
Worldwide
Flexible hours
MUFG Bank, Ltd.
United Kingdom
25 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Technical Support Assistant. Be the first to apply!