ServiceNow ITOM Engineer
Openkyber
ServiceNow Developer Location: VA The client is seeking a ServiceNow Developer to design,build, and enhance scalable solutions across the ServiceNow platform. The role emphasizes secure API integrations, custom development, intuitive user experiences, and IT Service Management (ITSM), with additional ServiceNow domain and artificial intelligence experience valued. Responsibilities Include:
- Design, develop, test, deploy, and maintain ServiceNow applications and platform enhancements
- Build secure, reliable integrations using REST, SOAP, webhooks, IntegrationHub, MID Server, and related technologies
- Develop scripted REST APIs, business rules, script includes, client scripts, UI policies, and Flow Designer workflows
- Configure and extend ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB
- Create intuitive, accessible experiences across Employee Center, Service Portal, workspaces, forms, catalogs, and mobile
- Partner with stakeholders, product owners, architects, and support teams to translate requirements into technical solutions
- Troubleshoot complex platform, integration, data, and performance issues
- Apply development standards, security controls, automated testing, code review, source control, and release-management practices
- Develop reusable components and documentation; support upgrades and releases; and evaluate AI and automation opportunities
Required/Desired Skills: ServiceNow development and configuration- Required, 4 Years JavaScript and ServiceNow client-side and server-side scripting- Required, 3 Years API integration design, security, and troubleshooting- Required, 2 Years REST/SOAP, JSON/XML, OAuth 2.0, authentication, logging, and monitoring- Required, 2 Years ServiceNow ITSM processes and modules- Required, 2 Years Flow Designer, IntegrationHub, Service Catalog, ACLs, and automated testing- Required, 2 Years ServiceNow data models, tables, reference relationships, and CMDB- Required, 2 Years User-centered solution design, accessibility, security, and maintainability- Required, 2 Years Testing, code review, source control, and release-management practices- Required, 2 Years Analytical, troubleshooting, documentation, and communication skills- Required, 3 Years Collaboration with technical and non-technical stakeholders- Required, 3 Years Employee Center, Service Portal, UI Builder, and configurable workspaces- Required, 2 Years ServiceNow AI: Now Assist, generative AI, Predictive Intelligence, Virtual Agent, or AI Search- Required, 2 Years Enterprise integrations; accessibility; CSA/CAD/CIS-ITSM/ITIL certification- Required, 2 Years Other ServiceNow domains: ITOM, CSM, HRSD, IRM/GRC, or App Engine- Desired, 2 Years Automated deployment pipelines, Agile delivery, and DevOps practices- Desired, 2 Years
For applications and inquiries, contact:View email address on us.fitly.work
Vacancy posted 2 days ago
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