Manager - Business Field Services

Join AT&T and reimagine the communications and technologies that connect the world. We’re committed to those who seek to discover the undiscoverable and dare to disrupt the norm. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future – you’ll create it. As a Manager - Business Field Services, you’llsupervise and manage a team of technicians who work to install, maintain, provision, dispatch and test various activities at customer sites and/or company locations. The types of services your team will engage with may include: business services, LNS, Legacy T, data services, CPE, Wi-Fi, video and/or 911 technologies and related power equipment. You’ll oversee the network and the relationship your team has with high profile revenue generating business customers. In addition to planning, organizing and directing all operations with respect to installation support, service and major moves, adds and changes, you’ll resolve customer complaints or service issues. Most importantly, you’ll ensure that all functions are performed in a timely fashion to meet customer and company specifications. Key Roles and Responsibilities: Oversee the installation, provision, repair, and maintenance of customer equipment, SONET / network element hardware including bulk power plants and battery maintenance. Manage technicians as they mark, locate and protect the AT&T Legacy T and LNS fiber networks.Review technician performance and provide feedback and coaching to address performance issues. Conduct safety and quality inspections to ensure high quality and safe performance by technicians.Work with dispatch to ensure that work is effectively assigned. Ensures that all technician training is completed. Receive technician grievances and resolve them at the step one level as appropriate.Handle issues related to union matter as necessary. Oversee the management of technicians which will include responsibility for their time reporting, payroll, on-call and vacation scheduling. May be responsible for utilizing management systems & Operational Control (MSOC) techniques to manage employee efficiency, performance and customer service. Education & Experience: Extensive technical expertise with DS1, ABF, Ethernet, BVOIP, Routers, Switches, WiFi, Fiber, CPE and SONET. Technical degree preferred or 3-5 years of network related technical experienceExperience with Outside Plants, Central Offices or PowerQualifications: Valid Driver’s LicenseA career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions. With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.Ready to close the deal on a career with AT&T? Apply today.