Managing Director, Account Management
Confidential
Managing Director, Account Management
About the Company
Innovative litigation AI platform empowering legal teams to manage complex cases securely
Industry
Computer Software
Type
Privately Held
Founded
2019
Employees
51-200
About the Role
The Company is seeking a Managing Director of Account Management to lead customer expansion and retention, owning net revenue retention and expansion revenue targets. Responsibilities include building and developing the account management team, establishing expansion and renewal playbooks, forecasting results, and managing strategic customer relationships. The role will identify growth opportunities, strengthen executive-level customer relationships, address renewal risks, and partner with customer success and sales teams on adoption and cross-selling. The successful candidate will also bring customer and market insights to company leadership. Candidates should have at least eight years of enterprise SaaS account management or customer success experience, including three or more years in a leadership role. Demonstrated ownership of retention or expansion revenue targets, experience building commercially accountable account management teams, and a strong record of developing expansion strategies are required. The role calls for executive relationship-building skills, renewal risk management, commercial sales discipline, and familiarity with how law firms and in-house legal teams evaluate and purchase technology. A bachelor’s degree is required; an MBA is preferred.
Hiring Manager Title
Chief Executive Officer (CEO)
Functions
- Account Management/Optimization
- Sales/Revenue
Vacancy posted 23 hours ago
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