Technical Account Manager

Technical Account ManagerAI-driven threats and human error are today's biggest enterprise security risks. Cybercriminals don't hack systems—they exploit people. Human errors drive 70% of security breaches, making human behavior the primary and growing attack surface. At Fable, we believe that the right tools can convert people from targets to another layer of defense.Fable is the human risk platform that directly shapes employee behavior. Designed for simplicity and enterprise scale, our agentic platform synthesizes complex employee data, pinpoints risky behaviors, and deploys highly relevant interventions to people automatically, in real time, right where they work.Backed by Redpoint Ventures and Greylock Partners and founded by early Abnormal Security team members, Fable is solving cybersecurity's biggest challenge in a multi-billion-dollar market. Our team includes alumni from Meta, Twitter, Flexport, and top-tier universities like Waterloo, Columbia, Berkeley, Purdue, CMU, Stanford, UCLA, and USC. We are experiencing explosive growth, making this a career-defining opportunity to join and shape the future of security.Role SummaryAs a Technical Account Manager, you will own the post-sale technical relationship for a portfolio of customers. You'll lead onboarding and implementation, drive adoption and value realization, surface product feedback, and act as the bridge between our customers and our product/engineering teams. Your goal is to deliver measurable ROI, reduce time-to-value, and foster long-term renewals and expansion.Key ResponsibilitiesOnboarding & Implementation Lead technical kickoff calls and project-manage the implementation processConfigure integrations, data feeds, and custom workflows to meet customer needsDevelop detailed onboarding plans with timelines, milestones, and success criteriaCustomer Enablement & Adoption Conduct regular health checks and usage reviewsDeliver tailored training sessionsIdentify and mitigate adoption blockers; proactively surface risk signalsAdvise customers on developing and operationalizing a human risk program roadmap, from baseline awareness to measurable culture changePartner with CISOs and security leaders to integrate Fable's behavioral insights and automation into their larger cybersecurity strategyProvide best-practice frameworks for maturing human risk management over timeTechnical Advocacy & Escalation Serve as the primary technical contact for your accountsTriage and prioritize support tickets, collaborating with EngineeringEscalate critical issues and drive resolution through cross-functional coordinationValue Realization & Expansion Build business-case analyses and ROI reports to demonstrate realized valueQuantify the maturity and impact of customers' human risk programs, translating behavioral improvements into business-level outcomesPartner with AEs on upsell and renewal conversationsIdentify expansion opportunitiesProduct Feedback & Roadmap Collect and synthesize customer feedback, feature requests, and competitive insightsEvangelize new product capabilities and beta programsLiaise with Product and Engineering to influence roadmap prioritiesRelationship Management Develop trusted advisor relationships with technical and security stakeholders (e.g., CISOs, SecOps)Coordinate Quarterly Business Reviews (QBRs) to align on goals, KPIs, and success metricsQualifications3–5 years of customer-facing technical roles in a SaaS environment (e.g., TAM, Solutions Engineer, Implementation Specialist)Proven track record driving technical implementations and adoption for mid-market or enterprise customersStrong project management skills with attention to detail and accountabilityExceptional written and verbal communication skills; able to present to both technical and executive audiencesCustomer-obsessed mindset with a bias for proactive problem-solving and escalation managementExperience in cybersecurity, risk management, or compliance domainsNice-to-HavesFamiliarity with SIEM, IAM, UEBA, or SSO platformsPrior background in high-velocity startup environmentsBachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experienceWhat We OfferCompetitive base salary + bonus on renewals and expansionsEquity in a venture-backed, high-growth companyComprehensive benefits: health, dental, vision, 401(k) with matchFlexible PTO