Technical Account Manager

Technical Account ManagerTechnical Account Manager (Enterprise SaaS / AI Platform) Compensation: $120K–$180K base (varies by level and interview performance) + equity Location: San Francisco, CA Hiring Target: 1 Work Policy: 5 days/week in-office Sponsorship: TN and OPT visa transfers supported Stage: Seed-stage startup | $3.1M raised | YC-backed | Exclusive searchWe’re a YC-backed startup building AI agents that operate across billions of events daily to protect millions of users from fraud, scams, abuse, and platform risk. Our unified API powers Trust & Safety teams at Fortune 500 companies and top-tier unicorns.Built by engineers from leading safety and anti-abuse teams, we’re growing revenue rapidly and scaling our Customer Success function to support increasingly sophisticated enterprise deployments.Work directly with enterprise customers solving real-world AI and data challenges. Become a product expert at the intersection of AI, data, and customer strategy. Join a fast-growing seed-stage company with meaningful equity upside. Competitive base salary plus equity. Platinum-level medical, dental, and vision insurance. Unlimited PTO, parental leave, and wellness reimbursement. Free lunch and dinner in-office. 401(k) plan.Serve as the primary technical point of contact for enterprise customers post-deployment. Understand complex customer architectures, APIs, data pipelines, and monitoring systems. Drive technical adoption and optimization of the platform. Pull and analyze customer data (SQL-heavy) to measure performance and impact. Support Customer Success Managers with product expertise and technical insights. Diagnose and resolve complex post-integration technical issues. Build scalable documentation, knowledge base content, and best-practice guides. Act as the technical feedback bridge between customers and product/engineering teams. Proactively monitor customer deployments and surface optimization opportunities.3+ years in a Technical Account Manager, Solutions Engineer, or highly technical Customer Success role within B2B SaaS. Strong enterprise customer experience. Solid SQL proficiency (strong preference). Experience working with complex SaaS platforms, APIs, and data pipelines. Ability to translate technical concepts to both technical and non-technical stakeholders. Strong analytical and problem-solving skills. Comfort operating in a fast-paced startup environment.Strongly preferred experience working with AI/ML systems or policy configuration tools. Growth-stage startup experience. Bachelor’s degree in Computer Science, Engineering, or related technical field. Background at top-tier companies or strong academic pedigree. Sales Engineers or enterprise-facing CSMs with strong technical depth are encouraged.Junior-to-mid level preferred (not senior). No programming-heavy engineering background required. Highly analytical, customer-facing, product-oriented role. Strong fit for technically sophisticated TAMs supporting complex data-driven products.