HRIS Product Lead - Workday

Job Title Senior HRIS Product Lead - Learning Management Systems About HR Technology Gartner’s core asset is its people. Our people develop insights, share advice, and create experiences that help our clients be more successful. The HR Technology team within Gartner derives actionable insights from workforce data to recommend and implement better ways of attracting, developing, and retaining Gartner associates to drive growth, higher sales, more productivity, and better client experiences. We drive impact on Gartner’s Mission Critical Priorities by leveraging state of the art technology, analytics, and processes. What we’re looking for We are seeking a highly motivated Senior Product Lead to oversee our portfolio of HR enabling technologies, including Learning Management Systems (LMS) as well as other key HR platforms such as survey feedback systems and organizational modeling systems. The Senior Product Lead provides active thought leadership on best-in-class technologies and capabilities, collaborating with the business to evolve our products and drive innovation that benefits the organization. This role sits at the intersection of business and technology, building and maintaining strong relationships with Business Process Owners, and consulting and guiding the business on technology possibilities, limitations, and the implications of system changes. The Senior Product Lead provides operational leadership and excellence in execution across multiple HR systems. This position sits within the HRIS organization and requires a leader with a strong customer orientation, a deep understanding of learning and HR technologies, and expert technical knowledge of learning management systems, survey feedback systems and organizational modeling systems, as well as a basic understanding of enterprise HR systems. Acting as the Product Owner for these technologies, the Senior Product Lead must provide transparency into HRIS team activities, estimate delivery timelines for issue fixes and product enhancements, and manage to these deadlines while maintaining strong communication with the business. The Senior Product Lead must also demonstrate strong vendor management skills, ensuring our partnerships with technology vendors and system integrators deliver on the quality and timelines necessary to effectively support the business. Responsibilities Manage and evolve the HR technology portfolio and roadmap, including learning management systems, survey feedback systems and organizational modeling systems and other related platforms. Remain apprised of the evolution of supported products as they pertain to the Gartner operating environment, to further improve the value of HRIS and related systems. Manage relationships and meetings with key business partners to ensure visibility and partnership for issue resolution and enhancements. Own and execute the administration, configuration, and optimization of learning management systems, survey feedback systems and organizational modeling systems, including business processes, security & compliance, notifications, auditing, and data quality management. Manage capability-specific vendor-led releases, including configuration, development of new features, and creation and execution of regression test plans. Drive operational excellence in our systems of record, continuously evolving processes, managing the Adoption Roadmap, ensuring the priority resolution of issues, and applying project management principles for longer-term initiatives. Manage bug/issue resolution processes: root cause analysis, impact analysis, and driving solution design across all supported platforms. Manage system enhancements: feature design, implementation, testing, and deployment for all supported technologies. Adhere to internal compliance policies and procedures via HRIS and related systems as indicated by the business process owner. Execute and lead quality assurance efforts to ensure the accuracy of data and information across all platforms. Participate in and lead requirements gathering sessions with functional subject matter experts, IT, and users. Support business process owners in handling end-user requests, including the development and upkeep of knowledge management collateral to support system training and end-user education efforts. Lead vendor management efforts relative to learning management systems, survey feedback systems and organizational modeling systems. Support Learning & Development and HR teams in change management efforts related to digital transformation and technology improvements. What you’ll bring to the team Bachelor’s Degree highly preferred 3+ years’ experience with Learning Management Systems, preferably Cornerstone on Demand, Workday Learning, Degreed, Qualtrics and/or OrgVue. Workday HCM and/or LMS experience highly desirable Familiarity with GDPR, privacy and data security requirements, tools and methods Experience developing reports and dashboards Advanced Microsoft Office skills required Strong service orientation with a high sense of ownership and accountability Proven ability to work independently and as part of a team Strong analytical, troubleshooting and problem-solving abilities Strong work ethic and motivation to achieve goals and exceed expectations Exceptional time management skills and the ability to handle multiple assignments and achieve deadlines A ‘systems’ thinker with a process orientation and significant attention to detail Superior interpersonal, written and oral communication skills High level of executive presence Change management experience preferred Don’t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles. What you will get Competitive compensation. Limitless growth and learning opportunities. Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more! A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you. A chance to make an impact – your work will contribute directly to our strategy. Hybrid Work Environment - enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices. 20+ PTO days plus holidays and floating holidays in your first year. Extensive medical, dental insurance and vision plan. 401K with corporate match, immediate vesting. Health-and-wellness-related allowance programs. Parental leave. Tuition reimbursement. Employee Stock Purchase Plan. Employee Assistance Program. Gartner Gives Charity Match. And much more! Must be located Must be located within a commutable distance to Irving, TX or Stamford CT. Equal Employment Opportunity The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at View phone number on click.appcast.io or by sending an email to View email address on click.appcast.io. Job Requisition ID:90294 Gartner Applicant Privacy Link: For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser. #J-18808-Ljbffr