Business Development Center (BDC) Representative

Temecula Valley Toyota is the fastest growing Toyota dealership in the United States, renowned for its exemplary customer satisfaction. Position Overview The Business Development Center (BDC) Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. The candidate receives, processes, and coordinates all incoming sales inquiries, service requests, and internet queries. Additionally, administrative duties for the Service departments are performed. Responsibilities Follow up with prospective customers via email inquiries on the company website. Answer inbound service calls and schedule service appointments according to department guidelines. Manage calls and transfer to the appropriate department when not related to a service appointment. Provide administrative assistance as needed. Manage paperwork and records; prepare documentation (forms, reports, etc.) when required. Receive inbound service calls and coordinate schedules of service advisors and appointments. Maintain an owner follow‑up system that promotes repeat and referral business, contributing to customer satisfaction. Continuously learn about product updates, features, accessories, inventory, and their benefits to the customer. Commit to customer satisfaction and consistently strive to meet or exceed dealership standards. Establish personal productivity goals and develop strategies to achieve them. Attend training sessions and meetings as required. Follow all company policies and procedures. Perform additional duties as assigned. Demonstrate behaviors aligned with the Company’s values in all interactions with customers, coworkers, and vendors. Support online customers by setting appointments. Qualifications Minimum of 1 year of telephone experience. 3–6 months of previous professional experience in over‑the‑phone customer service or sales (inside sales, telemarketing, etc.) is a plus. Excellent telephone, writing, and typing skills. Strong computer and internet skills, including the Microsoft Office suite. Automotive experience is a plus. Engaging, inquisitive, and eager to help with a positive attitude. Driven, passionate, and confident in achieving success. Ability to work in a performance‑ and process‑driven environment. Excellent customer satisfaction skills. Strong organizational and time‑management skills. Professional appearance and work ethic. Self‑starter and self‑motivator. Bilingual ability is a plus. Benefits Competitive pay Health, dental, vision, and life insurance 401(k) retirement plan Health & wellness program Community involvement opportunities Company‑paid vacation and holidays #J-18808-Ljbffr