Customer Support Representative I
eTeam Inc
Customer Support Representative I
Location: Los Angeles, CA 90014 Duration: 12 Months Shift: 6:30 am - 6:30 pm Shift Days: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday Must Have: Computer skills such as navigating between multiple screens and effective communication Intermediate-advanced computer skills: Word, Excel, and Outlook (Microsoft Office) Nice to Have: Customer Service
Description: Main roles are to support customer inquiries with supply orders. In addition, will provide in-bound telephone customer support in a call center environment and determining the nature of the call or inquiry. Duties may include processing complaints, filing supply requests for customers and centers, and preparing monthly reports. Additional duties may include developing action plan for customers, responding to and following up on customer requests, tracking shipments and orders, preparing reports. Processing requests, and some data input. May also be required to answer inbound customer calls on an as-needed basis.
eTeamVacancy posted 3 days ago
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