Patient Service Coordinator Ambulatory I - BOH, CSC Orthopedic Clinic

Clerical Support Specialist

The purpose of this position is to provide clerical support for specific clinical areas to serve patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to complex scheduling processes and support to clinical areas; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position.

Responsibilities:

• Provides clerical support to clinical staff, such as basic templating, processing patient forms, and urgent scheduling needs
• Functions as a scheduling Subject Matter Expert (SME) for the department they support
• Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message
• Answers and responds to in-bound calls to the department from both internal and external customers
• Provide scheduling support using knowledge of clinical specialties including: more complex scheduling that often requires multiple appointments with different providers and modalities, in-room scheduling, obtain necessary documentation for appointments within the specialty
• Promotes the organization and assists in maintaining clinic efficiency
• Basic function of check-in to support needs
• Coordinates obtaining and maintaining designated supplies and inventory for the clinic
• Perform other duties as assigned