Entry Level Customer Service Rep
$18.5 - $28 per hourSwift7 Consultants
Job Description
Job Description
Description
About Us:
Swift 7 Consultants is a leading consulting firm, dedicated to providing top-notch strategic solutions to our clients. Our team of experts helps businesses thrive through innovative approaches and cutting-edge strategies. We pride ourselves on our dynamic work environment and commitment to excellence.
We are seeking a motivated and enthusiastic Entry Level Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, playing a crucial part in ensuring their satisfaction and addressing their inquiries. We believe in providing exceptional service, and your contributions will directly influence customer retention and brand loyalty.
Pay Range:$18.50 - $28.00 per hour
Key Responsibilities
- Handle customer inquiries via phone, email, and chat in a timely and efficient manner.
- Provide accurate information regarding products, services, and policies to assist customers.
- Resolve customer complaints and issues effectively, escalating when necessary.
- Document customer interactions in our CRM system to ensure accurate record-keeping.
- Collaborate with team members to improve service processes and customer satisfaction.
- Assist with order processing, returns, and exchanges as needed.
- High school diploma or equivalent; further education is a plus.
- Strong verbal and written communication skills with a keen eye for detail.
- Ability to handle challenging situations with professionalism and a positive attitude.
- Basic computer skills and familiarity with CRM software is a plus.
- Excellent organizational skills and ability to multitask effectively.
- Team player mentality with a commitment to delivering high-quality service.
- Competitive salary
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
- Dynamic and collaborative work environment
Vacancy posted 17 days ago
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