General Manager

General Manager The Cottages at Charleston Harbor is an intimate collection of ten waterfront cottages and a clubhouse, doubling as one of the Lowcountry's premier wedding and private event destinations. Guests include leisure travelers, corporate retreat attendees, wedding parties, and long-term residents who return for the property’s personalized, unhurried style of hospitality. Property Overview The Cottages at Charleston Harbor is an intimate collection of ten waterfront cottages and a clubhouse, doubling as one of the Lowcountry's premier wedding and private event destinations. Guests include leisure travelers, corporate retreat attendees, wedding parties, and long-term residents who return for the property’s personalized, unhurried style of hospitality. Description The General Manager is the property’s chief steward and lead salesperson—a hands‑on leader who drives revenue and bookings while personally overseeing daily cottage operations, guest relations, and event venue management. This is a dual‑role position requiring equal strength in sales and operations. Job Duties Drive direct bookings, corporate retreats, and wedding/event sales; manage dynamic pricing and seasonal packages to maximize RevPAR. Serve as primary host and point of contact for guests, curating personalized local experiences and maintaining detailed guest preference profiles. Oversee day‑to‑day management of all ten cottages and the clubhouse, including housekeeping standards, maintenance scheduling, and curb appeal. Manage the wedding and private event program, including vendor coordination, client planning through day‑of execution, and venue setup/breakdown standards. Own the property’s operating budget and monthly P&L; track RevPAR, ADR, occupancy, and event revenue, reporting results to ownership. Recruit, train, and lead a lean team across housekeeping, groundskeeping, maintenance, and guest services. Maintain waterfront grounds, docks, and common areas, and ensure compliance with health, safety, and licensing requirements. Resolve guest concerns swiftly and with genuine care, reaching fair resolutions for guest and property alike. Qualifications 5+ years of progressive hospitality leadership experience, including at least 2 years as a General Manager or Director of Operations, ideally in a combined sales and operations capacity. Proven experience in boutique or luxury lodging, with a track record managing wedding or event venue operations. Deep knowledge of the Charleston, SC luxury hospitality, dining, and events market preferred. Exceptional interpersonal, sales, and relationship‑building skills; polished guest‑facing communication. Strong financial acumen, including budget ownership and revenue strategy. Proficiency with Property Management Systems (PMS), event management platforms, and digital sales/channel tools. Flexible availability, including weekends, holidays, and evenings as guest and event needs require. Bachelor’s degree in Hospitality Management, Business, or a related field, or equivalent professional experience. Compensation & Benefits Competitive base salary, commensurate with experience. Performance‑based incentive compensation tied to occupancy, revenue, and guest satisfaction. Comprehensive benefits, including healthcare, 401(k), and paid time off. #J-18808-Ljbffr Bennett-Hospitality-Management