Service Consultant

JM Lexus is currently seeking top talent as a Service Consultant . This full-time position places you right in the heart of our Service Drive! Our goal is to serve our guest efficiently and delight them in their Service needs. Responsibilities: Accountable for greeting customers, writing service orders, and delighting our guests in their Service experience Preparing repair orders (RO) by describing symptoms, problems, and causes discovered, as well as prescribing repairs and services required and obtaining approval signatures Maintaining dealership‑prescribed standards for Hours per Customer Repair Order written and Customer Service Index Following up on the progress of each repair order during the day Contacting our customers via the preferred method regarding any changes in the estimated time or approximate estimated cost Presenting and recommending additional services to our customers Administering warranty policies and properly initiating warranty claims Providing management with daily work productivity Responsible for driving our JM Family Core Values (Consideration, Cooperation, Communication, Innovation and Accountability) Qualifications: High school diploma required Minimum three years’ experience as a Service Writer in a dealership setting, required Hi‑Line experience preferred Must have good communication skills (verbal and written) A natural Collaborator with a willingness to serve our guests and provide the best Lexus experience Ability to show Innovation via observation and creation/suggestions for process improvements Takes personal Accountability for personal and team goals and objectives Possess user proficiency with Microsoft Office Suite of products including MS Word and Excel Must embody strong social skills and be able to work in a team environment Ability to multitask and delegate work production in a fast‑paced environment Must be organized! Ability to maintain a professional appearance Ability to work a flexible schedule to include nights and some weekends JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law. DISABILITY ACCOMMODATIONS If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at View email address on click.appcast.io for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance. #J-18808-Ljbffr