Senior Manager - Integrated & Remote Operation Centers

Senior Manager - Integrated & Remote Operation Centers

Date: Jun 5, 2026

Location: Phoenix, AZ, US

Company: Hatch

Requisition ID: 98594 Job Category: Digital Location: Phoenix, AZ, United States Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 70 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. We're at the forefront of our clients' digital transformation journey, successfully implementing emerging digital services into our clients' projects and operations that unlock a step change in their performance. Join the team to improve project outcomes, leverage the digital twin, deliver systems integration and interoperability, and support decision-making, autonomous execution, and integrated operations and performance centers.

Hatch develops Digital Products and Solutions for the Metals, Energy, and Infrastructure Sectors in Integrated and Remote Operation Centers, Asset Intelligence, AI Assisted Process Control, Industrial Automation, IT/OT Integration and Operational Decision Support Systems. Our clients are increasingly investing in technologies to remove people from remote locations, dangerous workfronts and to achieve real time understanding of complex supply chains to allow better decision making. Hatch combines this digital knowhow with deep industry expertise, business transformation advisory services and engineering capabilities to deliver a holistic outcome for our clients.

Hatch is seeking a highly motivated and accomplished Integrated and Remote Operation Centers (IROC) Senior Manager to join our Digital team in the USA. The IROC Senior Manager will report to the Digital Principal Mining & Metals USA and be responsible for:

• Lead and deliver IROC related engagements predominantly in the USA.
• Co-develop the broader IROC capability in the region.
• Collaborate closely with the Global IROC solution team to contribute to the overall strategy and direction for the development of the IROC offering(s).

Functional Tasks: This role will form part of the Digital USA Delivery Team. The specific functional tasks will include:

• Actively deliver IROC related engagements by providing domain expertise. Whether that be through client engagement, development of project artefacts, review of deliverables or coaching of the project team.
• Coach and develop people in the region, imparting your IROC domain expertise to build a local team who is knowledgeable in IROC concepts and best practice.
• Pursue, nurture and leverage key internal relationships critical for the practice's success.
• Evangelize relentlessly.
• Collaborate with the global IROC solution team to shape the development of repeatable offerings that are relevant to the region.
• Champion the global IROC offerings in the region to ensure that they are leveraged for client engagements, providing feedback and continuous improvement inputs.
• Collaborate with technical and delivery teams to ensure consistency of approach.
• Remain abreast of the industry, competitors and technology trends and align our services to market needs.
• Consider alliances, investment opportunities and acquisitions to improve market position and grow revenue.
• Establish Hatch's eminence in the market through delivery of conference presentations, participation in industry forums, publication of white papers and other thought leadership articles.

Experience and skills important for the role:

• 5-8 years of management consulting or relevant industry and domain experience.
• Have had senior roles in either the implementation or operation of IROCs in the mining, metals, or energy industries.
• Deep knowledge of how a wholistic design approach (across people, process, technology, and facilities) can be best applied to deliver maximum value to our clients.
• Bachelor's degree in Engineering, Finance or Business, or an equivalent combination of education and professional experience, an MBA or equivalent postgraduate degree is advantageous.
• Be able to articulate a vision for the next generation of digitally enabled IROCs and the associated value proposition for our clients.
• Strong initiative, eagerness to break new ground and create opportunities for others.
• Be able to positively influence by possessing the skills and abilities necessary to facilitate team building, client relations, negotiation, decision making and creative problem solving.
• Be known in the market as a thought leader who is driving industry trends related to integrated and remote operations.
• An innovative and results oriented person who thrives in a complex and fast-paced work environment.
• Strong communicator with the ability to interact professionally and considerately with client(s), gaining co-operation and respect.
• Excellent verbal and written communication skills with proven ability to present concepts, ideas, and insights to the project team and clients.
• Embracing an entrepreneurial spirit and comfort working within a rapidly changing environment.
• Ability to solve complex functional/process issues which cross organizational boundaries; ability to liaise and negotiate.
• Undertake North America travel to client/project sites as required.

Why join us? Work with great people to make a difference Collaborate on exciting projects to develop innovative solutions Top employer

What we offer you? Flexible work environment Long term career development Think globally, work locally

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed. We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.