Workforce Management Analyst
HCSC
Health Care Service Corporation (HCSC) is seeking a professional to review and manage real-time intraday workforce management for front and back office functions. You will monitor SLAs, productivity, and staffing to optimize operations, while ensuring service levels meet targets. Travel may be required. The role emphasizes data analysis, reporting for leadership, and collaboration with planning and analytics teams to improve caller experience and workforce performance. #J-18808-Ljbffr
Vacancy posted 8 hours ago
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