Resource Management Analyst

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose‑driven company that will invest in your professional development. This role is responsible for reviewing and managing workforce management of back office functions. The Resource Management Analyst reviews and analyzes reporting to improve caller experience, work queue management and front line production staff performance management to optimize back office and call center operational activity. Required Job Qualifications: Bachelor degree or 4 years of business experience. 2 years of experience in a claims or customer service. Interpersonal and organizational skills. Analytical and problem solving skills. Clear and concise written and verbal communication skills. Preferred Job Qualifications: Bachelor degree. Proficiency with Excel. 2 years of experience in Workforce Management planning in a contact center. Ability to travel. Compensation: $41,700.00 - $92,800.00 Exact compensation may vary based on skills, experience, and location. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. To learn more about available benefits, please visit our benefits page. #J-18808-Ljbffr