Executive Account Manager

Executive Account Manager

Century Solutions Group is an established IT managed services provider headquartered in Tyrone, GA with an additional office in Atlanta near The Battery. We deliver customized technology solutions that empower organizations to operate securely, efficiently, and strategically.

Our services include managed IT, cybersecurity, cloud solutions, network infrastructure, consulting, hardware and software procurement, hosting, and compliance support.

We maintain strong partnerships with industry leaders, allowing us to deliver enterprise-level solutions with a personalized approach.

At Century, we value accountability, collaboration, and long-term client partnerships built on trust, results, and strategic alignment.

The Executive Account Manager is responsible for owning and strengthening Century's relationships with our most important clients. This role manages a portfolio of the company's top 20 strategic accounts, serving as the trusted advisor responsible for technology alignment, cybersecurity strategy, license management, budgeting, and long-term IT planning.

This role operates at the executive level, regularly engaging with CIOs, CFOs, Executive Directors, and other C-level stakeholders to ensure their technology investments are secure, efficient, and aligned with organizational goals.

The Executive Account Manager establishes structured engagement cadences including monthly check-ins, quarterly strategic business reviews, and regular executive conversations to drive continuous improvement, retention, and growth.

As an Executive Account Manager, you will act as the primary strategic partner for Century's most important clients. You will maintain regular communication with client leadership through structured meetings, proactive planning, and daily collaboration.

You will guide organizations in making smart technology decisions, ensuring their IT environment is secure, optimized, and prepared for future growth.

Through executive conversations and strategic planning, you will identify opportunities to improve operational efficiency, strengthen cybersecurity posture, manage licensing, and expand services where appropriate.

Your role is not just account management it is technology leadership for our clients.

Strategic Client Leadership

• Manage and maintain relationships with Century's top 20 strategic clients
• Serve as the primary executive contact and trusted advisor
• Conduct regular C-level meetings with executive leadership

Client Engagement Cadence

• Establish and maintain structured engagement including:
• Monthly operational check-in calls
• Quarterly Strategic Business Reviews (QBRs)
• Regular executive discussions around planning and budgeting

Strategic Technology Planning

• Guide clients through technology roadmaps, cybersecurity planning, and infrastructure improvements
• Align IT initiatives with client business goals and operational priorities
• Identify ways to improve efficiency, productivity, and risk mitigation

Licensing & Contract Management

• Oversee Microsoft and other vendor license renewals
• Identify opportunities to optimize licensing, bundles, and service plans
• Manage contract renewals and service agreement updates

Cybersecurity Leadership

• Help clients strengthen their cybersecurity posture
• Identify gaps in security, compliance, backup, and disaster recovery
• Recommend solutions to reduce risk and improve resilience

Revenue Growth & Account Expansion

• Drive revenue growth through strategic expansion within existing accounts
• Identify opportunities to introduce new services, solutions, and technologies
• Maintain strong retention and long-term client partnerships

Internal Collaboration

• Work closely with engineering, service delivery, and sales leadership
• Ensure client issues, projects, and escalations are addressed quickly
• Advocate internally for client success

Qualifications / Experience

• 7+ years of experience in IT account management, MSP consulting, or technology advisory roles
• Proven experience managing high-value or enterprise client relationships
• Strong understanding of:
• Managed IT services
• Cybersecurity solutions
• Cloud services
• Infrastructure and networking
• Experience conducting executive business reviews and strategic planning sessions
• Strong communication skills with ability to present to C-level leadership
• Experience managing contract renewals and licensing strategies
• Familiarity with CRM platforms such as Salesforce or HubSpot

Core Competencies

• Executive presence and strategic advisory mindset
• Relationship building with senior leadership
• Consultative technology planning
• Cybersecurity awareness and risk management
• Revenue expansion and account growth
• Strong communication and organizational skills

Benefits

• Competitive salary
• Comprehensive health, dental, and vision insurance
• Professional development and training opportunities
• Generous PTO and holiday schedule
• 401(k) with company match

Why Join Century Solutions Group?

At Century, we don't simply provide IT services we become strategic technology partners for the organizations we serve.

As an Executive Account Manager, you will play a critical role in shaping the technology strategies of our most important clients while driving growth, strengthening security, and building long-term partnerships.

If you enjoy executive conversations, strategic planning, and helping organizations run better through technology, this is a unique opportunity to lead at a high level within a growing MSP.