Head of People Technology

Role Description

We are seeking a visionary technologist and people leader to Head our People Tech (HRIS) ecosystem. As the Head of People Technology, you will own the end-to-end strategic roadmap for our people-facing platforms - including Workday, Phenom, Culture Amp, and Freshdesk. This role will be directly reporting to Vice President – Enterprise Applications Technology in CIO org and requires a Systems Architect with a "towering strength" in operations and an engineering mindset. You will be responsible for mobilizing cross-functional teams to deliver a frictionless, AI-enhanced employee experience.

Responsibilities

• Team Leadership & Development
  • People Management: Lead, mentor, and develop a team of Business Systems Analysts and engineers, fostering high performance and continuous learning.
  • Career Growth & Mentorship: Actively manage the career trajectories of your team, transitioning them from traditional support roles into "Strategic Engineers" and Automation Experts.
  • Culture of Excellence: Build a team culture focused on technical curiosity, root-cause problem solving, and the "Level Up" philosophy for business systems.
• AI and GenAI Acumen
  • AI Transformation: Possess experience with AI technologies for process improvement and efficiency gains in BSA and HRIS workflows.
  • GenAI Application: Apply advanced knowledge of GenAI technologies to solve business problems, actively assessing technology and process trends for strategic alignment.
  • Efficiency Scaling: Leverage AI to automate the "How" of HR operations, ensuring we are at the forefront of technological trends that reduce manual friction and enhance decision-making.
• Architectural Strategy & Roadmap Leadership
  • Future-State Vision: Define and execute a multi-year technical roadmap that synchronizes our People systems with broader enterprise goals.
  • The "Tap & Sink" Governance: Lead Business Process Re-engineering (BPR) initiatives to ensure we are fixing data and process issues at the source (the "tap") rather than managing manual corrections in the downstream (the "sink").
  • Automation: Identify and deploy automation capabilities to eliminate manual workflows and drive self-service excellence.
• Product Excellence & System Design
  • Technical Solutioning: Act as the lead architect for our HR stack, facilitating end-to-end solution design that bridges the gap between Workday and our engagement/talent platforms.
  • SDLC Rigor: Own the full Software Development Life Cycle (SDLC) for HRIS, from initial feasibility and requirement gathering to rigorous testing and deployment.
• Strategic Partnership & Influence
  • Stakeholder Influence: Serve as a trusted technology advisor to HR People Leaders and HRBPs, translating complex people-strategies into scalable, technical requirements.
  • Structured Governance & Feedback Loops: Enhance and own a formal intake framework for business requirements and a robust, collaborative User Acceptance Testing (UAT) process. Create disciplined feedback loops with the People Team to ensure all technical solutions are validated by end-users and deliver measurable business value.
  • Bias for Action: Drive execution in a highly matrixed environment, consistently delivering tangible outcomes that improve the daily lives of our employees and operators.

Qualifications

• Proven experience in leveraging AI and GenAI for business process improvements.
• Deep understanding of how to apply large language models (LLMs) and predictive AI to HRIS workflows for maximum efficiency.
• A proven track record of using Workato or similar enterprise iPaaS platforms to solve complex business problems.
• Deep, hands-on configuration experience with Workday is mandatory.
• Significant experience with Phenom (Talent), Culture Amp (Engagement), and Freshdesk (Service) is highly preferred.
• 5+ years of experience directly managing and developing technical teams.
• Advanced knowledge of business process redesign.
• Negotiation skills to challenge the status quo and the judgment to refine requirements for system integrity.

Requirements

• 10+ years total leading Business Systems or HRIS functions in high-growth technology companies.
• Undergraduate degree in Computer Science, Information Systems, or Engineering. An MBA or advanced technical degree is a strong plus.

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid.
• Continued investment in your professional development.
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting.
• Flexible and generous (FTO) time-off.
• Employee Stock Purchase Program.