Head of People Systems and Contractor Operations

Role Description

As the Head of People Systems and Contractor Operations you will be responsible for leading the development of people systems and strategies that enable Hadley Designs to scale and grow. In this role, you will partner with leadership to create the talent systems required to attract, develop, and retain a high-performing workforce. Your focus will be on building scalable, high-performance systems that align with the company’s growth objectives and help foster a positive organizational culture.

This position offers a unique opportunity to shape how we build and nurture our team, enabling both the company and our people to succeed. You will play an integral role in supporting our mission by ensuring that Hadley Designs has the right talent and organizational structure to achieve long-term success.

Key Responsibilities

• People Systems Leadership: Design and implement systems for attracting, engaging, onboarding, and retaining talent, aligned with the company’s growth objectives.
• Organizational Design and Capacity Planning: Collaborate with leadership to ensure that the organizational structure and workforce planning meet the evolving needs of the business.
• Performance and Development Frameworks: Establish performance expectations, evaluation frameworks, and development pathways that drive accountability and growth across the organization.
• Talent Experience and Retention: Build a consistent and professional experience for talent that reinforces employee engagement, satisfaction, and retention.
• Workforce Insights and Reporting: Provide insights and data-driven recommendations to leadership to guide decision-making and improve workforce effectiveness.
• External Partnerships: Partner with external service providers to enhance and support people operations as necessary.

How Success Is Measured

• Successful implementation of people systems that directly support the business’s ability to scale.
• Strong employee retention rates, with high performance and engagement.
• Improved leadership confidence in people systems, talent readiness, and organizational alignment.
• Predictable, scalable people operations that contribute to the company’s growth and success.

Qualifications

• 5+ years of experience in People Operations, HR leadership, or a related field, ideally in a fast-growing environment.
• Bachelor’s degree in Human Resources, Business, or a related field.
• Proven ability to build scalable systems that attract, develop, and retain talent.
• Strong experience working with distributed and remote teams.
• A passion for people development, with the ability to design and implement programs that foster growth, learning, and employee satisfaction.
• Excellent communication and relationship-building skills at all levels of the organization.
• A growth mindset and a collaborative approach to solving problems.
• Experience using data to drive decisions and measure success.

Benefits

• Remote-first work environment
• Paid time off and holidays
• Access to learning resources and professional development
• Free access to Hadley Designs products
• Regular interaction with leadership, including the CEO and CMO
• Stability from a decade as a family-founded, mission-driven brand