Remote Account Manager

We care deeply about our people, our customers, and our communities, and we believe in creating a place where you can grow, belong, and make a real difference. The Account Manager actively engages with customers, suppliers and prospects. They generate leads and revenue through networking events, referrals, current customers and cold calling. The ideal candidate will have hands-on experience driving sales through direct outreach and relationship-building with potential clients. You will be responsible for developing and maintaining strong customer relationships, identifying their business needs, and offering tailored product and service solutions. From office products like paper and envelopes to facilities solutions, signage and graphics, specialized packaging supplies and equipment, we serve a broad range of industries, including commercial print, food and beverage, e-commerce, education, industrial manufacturers, garment decorating and so much more. Our Account Managers lead customer engagements, uncovering opportunities and collaborating with internal specialists to deliver exceptional results. Cultivate and nurture robust strategic relationships with key clients to ensure long term partnerships built on growth and mutual success Act as a professional representative of the company during all customer interactions, fostering strong business partnerships and upholding the company's brand image Serve as a liaison between customers and internal resources within Millcraft, ensuring seamless communication and coordination to meet client needs Provide comprehensive support, guidance and direction to customer experience reps regarding requirements, specifications, quotes, pricing and quality standard needs of the customer Proactively identify and pursue new business opportunities through various channels such as prospecting, lead generation, trade shows, networking, and social media engagement Develop and manage a portfolio of accounts through daily outreach via phone, email, in-person and video conferencing. Initiate and execute cold calls and email outreach to generate leads and expand the customer base. Manage and nurture sales pipelines, keeping accurate records of customer interactions, potential sales opportunities and sales activities in the CRM. Utilize sales and CRM software tools effectively to track leads, opportunities, and customer interactions. Prepare and deliver compelling presentations, proposals, and price quotations using various formats, including, but not limited to, D365, Power BI, and PowerPoint to effectively communicate value propositions to clients Manage travel and entertainment expenses meticulously, adhering to company policies and guidelines. Oversee account inventory, including stock holdings and receivables, to optimize cash flow and capacity utilization. (Foster collaborative relationships across different functional units within the organization to enhance operational efficiency and effectiveness. Actively contributes to the development of actionable and value-added solutions, providing feedback and suggestions to improve sales practices and processes. Participate in team meetings and projects as needed Follow all Millcraft policies, procedures, and guidelines as outlined in the employee handbook and departmental SOPs Ensure a safe working environment by strictly following all safety protocols and standards including reporting unsafe conditions, near-misses and incidents immediately to your manager Diligent and proactive in delivering superior customer service Demonstrated organizational prowess, complemented by strong follow-up and time management abilities, with a focused approach toward goal attainment Advanced technical proficiency, including mastery of Microsoft Office Suite, particularly PowerPoint; experience with ERP and/or CRM systems is highly advantageous Proven track record of creating, refining, and formatting written materials to a presentation ready standard, ensuring aesthetic appeal and maximum effectiveness Projects a professional image and adeptly represents the company's interests both internally and externally Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Temperature is moderated by heat in the winter and air conditioning or air circulation methods in the summer. Medical, Dental, & Vision ~ Generous Time Off Policies ~ Tuition Reimbursement Program ~ Voluntary Dependent Life Insurance ~ Company Paid Life Insurance ~ Company Paid Holidays ~401k Retirement Savings Plan ~ Employee Assistance Program ~ Veteran’s Day Pay ~ Company paid Short Term Disability, and Long-Term Disability We are committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. Millcraft Paper Company complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act.