Head of Customer Success

Lead Strategic Customer Success Partner (Onsite) Charlotte, NC 28262, United States Schedule: Full Time Job Type: Hybrid Salary Type: Salary **No immigration sponsorship or transfer available for this role.** About the Role The Lead Strategic Customer Success Partner (Client Engagement Manager) is a senior, onsite embedded role based in Charlotte, NC supporting a key enterprise manufacturing customer. In this role, you will serve as the primary Uber Freight representative onsite, responsible for driving transportation network performance, strengthening executive-level relationships, and leading long-term account strategy. You will operate at the intersection of strategy and execution, partnering directly with customer leadership while coordinating across internal Uber Freight teams to deliver service excellence, cost optimization, and continuous improvement across a complex transportation network. This role sits within Uber Freight’s Strategic Customer Success organization and requires strong autonomy, executive presence, and the ability to operate effectively in a fast-paced, embedded customer environment. You will collaborate closely with both customer stakeholders and internal teams across operations, analytics, and carrier management to ensure alignment, resolve issues, and execute against shared priorities. What You’ll Do Serve as the onsite strategic lead and primary Uber Freight representative within the customer organization Lead executive-level discussions with supply chain and logistics leadership Drive transportation network optimization, cost savings, and service improvement initiatives Own and present performance reporting, KPIs, and supply chain analytics to customer stakeholders Identify opportunities for account expansion and long-term partnership growth Coordinate across internal Uber Freight teams to execute customer priorities Lead business reviews (QBRs/MBRs), strategic planning sessions, and operational deep dives Support freight forecasting, budgeting, and scenario planning as needed Act as an escalation point for complex operational issues and drive cross-functional resolution Communicate effectively across all levels of the organization, from frontline teams to executive leadership Basic Qualifications 4+ years of client-facing experience in Strategic Account Management, Customer Success, or Management Consulting within B2B enterprise environments Experience managing or supporting large, complex enterprise accounts (Fortune 500 or $10M+ annual spend portfolios) Proven executive presence with ability to lead meetings and present data to VP-level and C-suite stakeholders Strong commercial acumen, including experience with renewals, account expansion, and RFP processes Strong data literacy with ability to analyze performance metrics and build actionable business insights Ability to operate independently in an onsite embedded customer environment Preferred Qualifications Background in logistics, supply chain management, or freight brokerage Experience with Transportation Management Systems (TMS), ERP systems (SAP or Oracle), or supply chain visibility tools Experience with analytics tools such as Tableau, Power BI, or SQL Prior leadership or mentorship experience in a team lead or informal leadership capacity MBA or supply chain certifications (APICS, CSCP, CTL, etc.) Benefits & Compensation for U.S. Employees Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role. About Uber Freight Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at . Candidate Privacy Notice Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice . EEOC Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Create a Job Alert Interested in building your career at Uber Freight? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select... Degree * Select... LinkedIn Profile Website Are you legally authorized to work in the country for which you are applying, both now and in the future, without requiring visa sponsorship? * Select... Are you currently in one of these sponsored statuses: O-1, TN, H1B1, H1B, E3? * Select... Are you currently in student (F-1) or Trainee (J1) status and/or have work authorization under CPT, OPT or STEM OPT? * Select... Are you subject to any restrictive covenants (e.g., non-compete, non-solicit agreements) that would prevent you from working at Uber Freight? * Select... Who is your current or most recent employer? * If you're a student, enter 'Student' This position is based onsite at the customer location: 10200 David Taylor Dr, Charlotte, NC 28262. Are you located within a reasonable commuting distance and able to work onsite as required? * Select... Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Uber Freight’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. #J-18808-Ljbffr