Membership Experience Coordinator

Member Experience Coordinator

The mission of the Boys & Girls Clubs of Central Orange Coast is to ensure every child has mentors and champions in life.

Position Reports to: General Manager or Unit Director

Primary Interfaces: Youth, Parents, Program Staff, General Manager, Operations Team

Hours: 23 25 hours/week

MUST BE ABLE TO ACCOMMODATE AND PROVIDE AN OPEN/CONSISTENT M-F SCHEDULE unless otherwise approved. Daily Hours Include: 1:30 - 6:00PM and WEDNESDAYS/MINIMUM DAYS 12:30PM - 6:00PM

Position Description

The Member Experience Coordinator is a high visibility position and requires a positive attitude and accurate skills. The Member Experience Coordinator is responsible for the reception area (front desk) at the club. Duties include greeting guests in a friendly, professional manner, answering phone calls, assisting guests with questions regarding the Boys & Club programs and services, entering membership information into membership management system and charging for services performed.

Key Roles & Responsibilities

• Commitment to Safety
• Contribute to environment of safety through the learning and implementation and monitoring of all safety-related best practices, policies, and procedures.
• Promote accountability to safety through consistent observation, adherence to all safety rules and practices and proactive communication among members, parents, peers, and leadership.
• Obtain and maintain Mandated Reporter training and complete annual Child Abuse Prevention training.
• Complete training and participate in all Emergency Preparedness protocols including drills and communication practices.
• Acknowledge and greet all visitors. Issue visitor badges when needed.
• Accurately enter membership information in membership management database and maintain membership accounts.
• Answer phone and accurately take messages.
• Provide detailed descriptions of Boys & Girls Club programs, services, facility features and hours of operation.
• Check mail and accurately distribute.
• Maintain a clean, safe, and well-organized work area by complying with procedures, rules, and regulations.

Job Skills & Requirements

Must possess basic math and money handling skills

Excellent communication and customer service skills

Proficient with database programs; knowledge of KidTrax preferred

Ability to maintain a pleasant demeanor in a fast-paced setting

Time management, planning, and organization skills.

Must pass Live Scan (criminal background check via fingerprinting).

CPR & Basic First Aid certified preferred (provide proof upon interview)

Bilingual preferred (English/Spanish)

Benefits: Employee Assistance Program, Professional Development

The Boys & Girls Clubs of Central Orange Coast requires a 4-point background check for all employees before hire and during employment that includes social security verification, local comprehensive criminal history search, national comprehensive criminal history search, and sex offender registry search. Per the organization's Screening & Onboarding Policy, a person is ineligible to obtain employment with the Boys & Girls Clubs of Central Orange Coast if such person has been convicted of any misdemeanor against children or any felony consisting of murder, child abuse, domestic violence, abduction or human trafficking, rape or sexual assault, arson, weapons, physical assault or battery, or drug possession (use or distribution) in the last five years. This position may require the ability to sit, stand, walk, bend, or reach as needed, and to lift, carry, push, or pull objects up to 50 lbs. Employees must have the dexterity, coordination, vision, and hearing necessary to perform job tasks safely and accurately.

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

Boys & Girls Clubs of Central Orange Coast