Student Services Representative - 140441

Student Services Representative

Filing Deadline: Wed 7/22/2026

UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

This is a 100% Limited position for 5 months. This appointment may be extended or converted to career status based on the needs of the department.

This position is fully onsite at the Division of Extended Studies' 8980 Villa La Jolla Drive location. Must be willing to work altered work schedule as required between the hours of 8:00am - 5:30pm.

Under general supervision of the Student Services Manager, provide excellent customer service by assisting the general public in all aspects of their interaction with Division of Extended Studies (DES) and degree-related programs. Provide information about courses, certificate programs, and academic departments. Register students via telephone, fax, email, and in person. Process transcript requests, course description requests, certificate audits, manage wait lists, resolve failed web enrollments (WEA) and other student services duties in a timely manner. Prepare appropriate forms and solve enrollment discrepancies. Provide general information to students regarding certificate completion, Concurrent Enrollment, UCSD Student Grant Program, My Extension student portal, veterans benefits, financial assistance, Workforce program, and disabled student services. Provide ideas and input on methods to improve the services that enhance the student experience. This position will work with DES' technical groups on Tax Relief Act requirements and prepare 1098t's for students on an as needed basis. Key holder responsibilities for opening and/or closing the site.

Demonstrated experience advising customers and the general public regarding programs, policies, and procedures.

Demonstrated experience with accurately recording and monitoring expenses and funds and handling cash according to strict policies.

Demonstrated ability to process a large volume of documents rapidly and accurately with close attention to detail.

Skill in project management to organize and prioritize work assignments to meet all site objectives.

Knowledge of standard office equipment and basic computer hardware, and proven working knowledge of computer software, including Word and Excel. Must have proven experience to trouble shoot basic audiovisual equipment such as laptops, LCD projectors, and speakers.

Demonstrated ability to professionally handle stressful and difficult situations, and proven sensitivity to customers' needs and concerns.

Proven ability to interpret established policies and administrative regulations, and make decisions to initiate action and follow-through.

Proven work experience conveying information in a clear and effective manner both in written and oral format. Excellent communication skills, both oral and written, including experience in dealing with the public with diplomacy, tact, and flexibility with a diverse customer base. Excellent knowledge of English grammar, spelling, and punctuation.

Demonstrated experience in establishing and maintaining effective working and reporting relationships with a wide variety of people, departments, businesses and associations.

Ability to work effectively under pressure to meet deadlines with frequent interruptions and changing priorities. Ability to multi-task working in a high-volume and fast-paced environment.

Ability to operate office equipment: 10 key calculator, copy machines, printers, PC computers, and facsimile machine.

Ability to proofread numerical and alpha characters with keen attention to detail.

Demonstrated strong data-entry skills.

Demonstrated work experience showing responsibility for tracking, managing, and maintaining confidentiality of financial, personal and academic records.

No vacation time approved during peak periods each quarter.

Must be willing to work altered work schedule as required that will be between the hours of 8:00am - 5:30pm.

Must be willing to work at main campus (La Jolla), University City Center, or Mission Valley Center.

Background and/or finger-printing checks required due to handling of money.

This position meets the requirements for a mandated reporter under CANRA.

(The primary work location for this position will be the 8980 Villa La Jolla Drive campus although may be required to work at other locations as needed.)

Annual Full Pay Range: $53,160 - $75,335 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $25.46 - $36.08

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit:

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant's previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy

UC Anti-Discrimination Policy

Abusive Conduct in the Workplace