Technical Success Manager / Post-Sales Solutions Architect

Technical Success Manager / Post-Sales Solutions Architect

Remote (U.S. Eastern or Central time zones preferred)

We're looking for a Technical Success Manager / Post-Sales Solutions Architect to help enterprise customers successfully deploy, integrate, and adopt our platform. This is a high-impact post-sales technical role where you'll act as a trusted partner to customers, bridging Security, Engineering, and Product to ensure successful implementations and long-term value.

What You'll Do

• Lead customer onboarding, deployment, and technical implementation
• Support integrations across identity providers, source code management platforms, CI/CD pipelines, artifact repositories, ticketing systems, and other components of the Software Development Lifecycle (SDLC)
• Help customers configure and operationalize the platform in real-world environments
• Troubleshoot technical issues and guide customers through solutions
• Help customers establish visibility into developer identities, access, risky behaviors, and security posture across their SDLC environments
• Partner with Product and Engineering to improve the customer experience
• Work closely with Security, IT, and Engineering stakeholders at enterprise customers

What We're Looking For

• 7+ years (or equivalent experience) in a customer-facing technical role (Solutions Engineering, Solutions Architecture, Technical Account Management, Customer Success, or similar)
• Strong technical ability and comfort working with complex enterprise systems
• Experience supporting technical integrations and customer implementations
• Familiarity with identity security, developer tooling, software delivery pipelines, APIs, or cloud environments
• Strong communication skills across technical and non-technical audiences
• Ability to manage multiple customer engagements in a fast-paced environment

Nice to Have

• Exposure to identity and access management (IAM) or security platforms
• Familiarity with CI/CD, SDLC, or developer tooling environments
• Experience in cybersecurity, infrastructure, or DevOps-adjacent roles
• Startup or high-growth environment experience

Why Join Us

• Work on cutting-edge developer identity security and governance challenges across modern software development environments
• High-ownership role with direct customer impact
• Early-stage startup environment where your work helps shape the product and customer experience
• Close collaboration with Engineering, Product, and Go-to-Market teams