Senior IT Specialist

Job Description Job Description We have an outstanding Contract position for an IT Specialist to join a leading Company located in the Birmingham, AL surrounding area. Pay: 30/hr The IT Specialist II is a member of a team focused on assisting customers via a ticketing system, on-site support, and direct telephone contact. We provide support for Windows desktops and servers, Microsoft 365 products, backup solutions, computer networks, and other IT services. Job Responsibilities: Customer Service: Providing a positive user experienceby being patient,empathetic, andhelpful. Responding to Customer Queries: Handling inquiries via phone, email, or tickets to provide immediate assistance. Troubleshooting Technical Issues: Diagnosing and resolving basic and complex technical problems, such as software glitches, connectivity issues, and hardware malfunctions. User Account Management:Managing user accounts, including creating accounts, assigning permissions, and resettingpasswords. Software Installation and Configuration: Assisting withthe installationandsetup ofsoftware applications. Logging and Escalating Issues: Documenting issues and escalating more complex problems to higher-level support tiers when necessary. Providing Step-by-Step Guidance: Offering clear instructions to help users resolve their issues independently. Basic Hiring Criteria: High school diploma or equivalent. Minimum of 5 years of Current IT Support Experience. Experience with Windows environments, including workstations and servers. Experience with Active Directory, including Group Policy, File/Print sharing, RDP. Desired Qualifications: Any relevant certifications are a plus (e.g., CompTIA, Google, AWS, Microsoft, etc.). Proven interest in and enthusiasm for technology; willingness to learn and grow in the field. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills; ability to explain technical concepts to nontechnical users. Ability to work both independently and collaboratively within a team environment. Experience with Windows 10/11. Experience with macOS operating systems; knowledge of Microsoft 365 products and services is a plus. Experience with Medical IT is a huge plus. Basic understanding of networking concepts and protocols. Proficient in systematic troubleshooting and adept at employing unconventional methods to resolve user issues. Capable of performing calmly and effectively in a dynamic call center environment or at a customer site, with often conflicting priorities and urgent customer requests.