Inside Sales and Service Representative - Parts

Inside Sales & Service Representative - Parts

This is an Inside Sales & Service - Parts position based out of the Menomonee Falls Customer Center. The role includes sales support from the time of inquiry to delivery, which requires parts identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving. As the ISS Representative becomes more experienced, he/she is able to continue to support the outside sales force with more depth in lead generation, market intelligence, and contact with current customers. For the most experienced, they may be assigned to Special Projects, which require hands-on supervision of highly complex orders or those that require significant coordination with external entities.

Responsibilities:

• Handling inbound customer requests to generate sales of compressed air products, services, and parts.
• Assist customers with parts identification and generate quotes for customers to ensure quotes successfully transition to orders.
• Manage these orders to ensure delivery schedule is achieved.
• Act as key customer contact to provide information to customers on complete sales cycle from quote through delivery.
• Mentor peers and share best practices with those less experienced as needed.
• Manage inventory to stocking levels.
• Ensure the order process is complete and error-free.
• Manage outside purchases and product transportation expenses effectively and efficiently.
• Ensure environmental, health and safety compliance, as well as operate forklift in Parts Warehouse within compliance.
• Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.
• Prepare all sales and activity reports, presentations, studies and research as requested.

Requirements:

• High school diploma/GED required
• 2+ years of relevant experience required
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs. and occasionally lift and or move 40+ lbs.

Core Competencies:

• Uses data analysis and excellent processes to help predict problem areas and identify areas of opportunity.
• Ability to communicate effectively to all teammates, providing responses and updates timely.
• Excellent multi-tasking skills to receive information and requests via multiple media methods.
• Excellent written & verbal communication skills.
• Organizational skills - ability to manage time and multi-task.
• Thinks and acts strategically.
• Customer service focus - understand the need, solve problems, and respond in an efficient manner.

Preferences:

• Bachelor's Degree preferred and will be considered in lieu of experience
• Technical background highly preferred
• Proficiency in Microsoft Office computer applications required; ability to navigate internal software programs will be needed after hire
• SalesForce experience a plus
• Forklift certification a plus, but not required (we'll certify you!)

What We Offer:

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.