Manager, Operations Excellence

Job Description Company Description McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald’s means thinking big and preparing for a career that can have influence around the world. At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements. Department Overview This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best‑class foundational technology products and services, including Global Networking, Cloud, End User Computing, and IT Service Management. It's our goal to always provide an engaging, relevant, and simple experience for our customers. The Manager, Operations Excellence is responsible for driving disciplined execution, operational consistency, and measurable value delivery across GTIO. This role sits at the intersection of program execution and operational strategy , ensuring that initiatives are delivered predictably, at scale, and aligned to enterprise priorities. This leader partners across GTIO functional towers to standardize ways of working, strengthen governance, and enable clear performance visibility . The ideal candidate brings a balance of hands‑on execution, structured problem solving, and enterprise‑level thinking to simplify complexity and improve how work gets done across the organization. Duties 1. Program Delivery Excellence Lead the planning, execution, and delivery of cross‑functional programs aligned to GTIO priorities and roadmap Ensure consistent use of standardized program management frameworks, tools, and templates Drive end‑to‑end execution discipline , including milestones, dependencies, and deliverables Proactively identify risks and interdependencies; lead mitigation and resolution across stakeholders 2. Operational Excellence & Standardization Define and implement scalable processes, tools, and governance models to improve operational efficiency Establish and embed repeatable ways of working that enhance consistency and quality of delivery Reduce complexity by simplifying workflows and improving operational transparency 3. Governance & Performance Management Lead governance forums (e.g., stage gates, operating reviews, portfolio checkpoints) Define and manage KPIs and performance metrics to track program and operational healthDevelop and maintain dashboards and reporting to enable data‑driven decision making Ensure clear accountability and escalation paths across initiatives 4. Cross‑Functional Alignment & Stakeholder Management Partner GTIO towers to ensure alignment on priorities and execution Facilitate clear communication and decision‑making across senior stakeholders Support leadership engagement through structured updates, executive communications, and insights 5. Transformation & Continuous Improvement Support GTIO transformation initiatives by embedding best‑in‑class operational practices Identify opportunities to improve efficiency, effectiveness, and value realization Drive adoption of continuous improvement methodologies and performance optimization approaches Qualifications Required: Bachelor’s degree in Business, Technology, or a related field 5+ years of experience in: Program/project management Operations excellence / PMO / strategy execution Experience operating within complex, cross‑functional environments Strong familiarity with: program governance models Agile/hybrid delivery methodologies Performance management frameworks Preferred: Experience within large‑scale, global technology organizations Exposure to enterprise transformation initiatives Knowledge of financial governance and portfolio management practices Certifications (preferred but not required): PMP, Agile, Lean, Six Sigma, or equivalent Compensation Bonus Eligible: yes Long‑Term Incentive: yes Benefits Eligible: yes Salary Range The expected salary range for this role is $115,872.00 - $144,840.00 per year. The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job‑related factors. Additional Information Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as life insurance. McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel‑good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact View email address on click.appcast.io. Reasonable accommodations will be determined on a case‑by‑case basis. McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, and breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. Nothing in this job posting or description should be construed as an offer or guarantee of employment. #J-18808-Ljbffr McDonald's Corporation