HR Operations Officer

Job Description

Job Description

 

Job Title: HR Operations Officer 

Department: Human Resources

Classification: Exempt
Reports to: Head of HR

Summary/Objective : 

The HR Operations Officer is responsible for accurate and timely payroll administration and provides operational support across recruiting process. This position partners with members of the Human Resources Department to maintain accurate employee and payroll records, support compliance, respond to employee inquiries, and assist with HR projects and audits.

Essential Functions : 

Payroll

1. Process the Bank’s semi-monthly and special payrolls, including collecting and validating payroll changes, preparing payroll worksheets, entering data into the payroll system, reviewing payroll previews, resolving discrepancies, coordinating the required secondary review and approval process, submitting payroll funding requests, maintaining payroll reports and supporting documentation, and providing required payroll reporting to CFO.
2. Maintain accurate payroll and employee records for promotions, transfers, compensation changes, employment status changes, paid time off policies, deductions, and other payroll-related changes.
3. Create payroll system profiles for new hires; assign and prorate paid time off, as applicable. Process employee separations in the payroll system; calculate final wages and accrued, unused vacation payments in accordance with applicable law and Bank policy; and coordinate live checks or other payment methods with Financial and Accounting, as needed.
4. Partner with ADP Workforce Now to troubleshoot payroll and system issues, coordinate configuration changes, manage payroll tax notices, submit tax amendments when required, and track matters through resolution.
5. Prepare and submit required payroll-related tax, statistical, and regulatory filings and payments for applicable jurisdictions.
6. Manage payroll matters including returned payments, payment reissuance, manual check calculations, live checks, payroll memoranda, and other payroll adjustments.
7. Audit employee data across HR, payroll, retirement, and other applicable systems to ensure consistency and accuracy.

Recruitment & Other HR Operations 

1. Supports recruitment activities, including job postings, interview scheduling, candidate communication. 
2. Respond to employee inquiries regarding payroll, timekeeping, attendance, and HR policies, escalating matters as appropriate.
3. Support HR team members with benefits administration, audits, policy and procedure reviews, recordkeeping, and special projects.
4. Maintain the confidentiality and security of employee, payroll, benefits, and other sensitive information.

Competencies:

• Payroll Accuracy and Attention to Detail – Demonstrates strong accuracy, organization, and follow-through when handling payroll data, deadlines, and employee records.
• Analytical and Problem-Solving Skills – Reviews data, researches discrepancies, identifies root causes, and supports timely resolution.
• Confidentiality and Judgment – Exercises sound judgment and discretion when handling confidential employee, compensation, payroll, and benefits information.
• Communication and Service – Communicates clearly and professionally with employees, managers, senior leadership, vendors, and other business partners.
• Initiative and Accountability – Manages priorities, meets deadlines, follows matters through completion, and works independently within established procedures and controls.
• Collaboration – Works effectively with HR colleagues and cross-functional partners while maintaining appropriate segregation of duties and internal controls.
• Technical Proficiency – Proficiency with Microsoft Excel and payroll/HR information systems; experience with ADP Workforce Now is preferred.

Physical Demands:
This position primarily operates in a professional office environment and routinely uses standard office equipment, including computers, telephones, and other electronic devices. The role may require remaining in a stationary position for extended periods, moving within the office, and communicating with employees and supervisors. Appropriate reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Required Education and Experience: 

• Bachelor’s degree in Human Resources, Business Administration, Accounting, Finance, or a related field, or an equivalent combination of education and relevant experience.
• Two to five years of related payroll and/or human resources experience.
• Experience processing payroll using ADP Workforce Now is preferred.
• Working knowledge of payroll practices, wage and hour requirements, payroll taxes, and payroll recordkeeping is preferred.

Communication Skills:  Strong verbal and written communication and interpersonal skills, with the ability to collaborate effectively and professionally with team members at all levels of the Bank.

Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is understood and agreed that the employee may be required to perform additional duties as assigned by the employee’s supervisor or Manager. 

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