Operations Supervisor - Bay Area - Bilingual (English-Spanish)

Supervisor

Make an impact behind the scenes of healthcare.

At Accurate Courier Services, we don't just move packages, we move time-critical medical materials that directly impact patient care. As a Supervisor, you won't just manage routes; you'll lead a team of frontline professionals, ensuring labs, hospitals, and pharmacies get what they need, when they need it most. This role is ideal for someone who thrives in a fast-moving, hands-on environment and is ready to take the next step into leadership. You'll work closely with drivers, dispatchers, and healthcare clients to deliver operational excellence every day.

What You'll Do

• Lead a local team of employee medical couriers performing scheduled routes and urgent on-demand pickups.
• Hire, onboard, and train new drivers with clarity and consistency.
• Support the field team, answering real-time questions and resolving service issues on the fly.
• Audit routes and schedules to ensure coverage and compliance with procedures.
• Manage equipment and supplies (phones, bags, ice packs, badges) to keep drivers ready.
• Monitor timesheets, performance, and customer satisfaction, collaborating with Dispatch and leadership to fine-tune daily operations.
• Be a trusted bridge between the field and the administration, bringing context, clarity, and calm to the team.

What You Bring

• 3+ years of experience supervising teams in logistics, transportation, or healthcare operations.
• Knowledge of the Bay Area (San Jose, East Bay, Peninsula) and a calm, professional presence under pressure.
• Ability to work flexible hours is a must, including early mornings or weekends as needed.
• Ability to drive long distances when required.
• High school diploma or equivalent required. Some college or vocational training is a plus.
• Valid CA driver's license, clean driving record, and access to a personal vehicle with up-to-date registration and proof of insurance.
• Comfort using mobile apps, GPS tools, and digital reporting systems.
• Familiarity with HIPAA, OSHA, or HAZMAT guidelines is a plus, but we'll provide training to the right candidate. Language skills: bilingual (English, Spanish) required.

Physical Requirements

• This position requires regular movement and physical activity in the field. The ideal candidate must be able to:
• Walk and stand for extended periods
• Bend, squat, and reach to access packages or materials
• Lift and carry up to 40 pounds without assistance
• Navigate stairs, loading docks, and tight spaces as needed
• Work indoors and outdoors in varying conditions

What You'll Get

• Competitive salary, commensurate with experience
• Mileage reimbursement and travel support
• Healthcare benefits, paid holidays, and PTO
• Bonus opportunities tied to performance and reliability
• A mission-driven team that supports real healthcare outcomes
• Clear expectations and a collaborative environment, no guesswork, no burnout culture

This is a leadership role with a purpose. If you care about doing work that matters and want to lead a team that delivers when others can't, we want to hear from you.